LABAKE MARY SOH
Gaithersburg
Summary
Dedicated caregiver with a proven track record of providing compassionate support to individuals in various settings. Skilled in medication management and assisting with daily living activities. Strong leadership and interpersonal skills, ensuring high-quality care and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CARE ASSISTANT
Everyday home care
Reading
01.2024 - 12.2024
- Developed positive relationships with colleagues, displaying excellent team work skills at all times
- Assisted clients with the self-administration of medications
- Reported all incidents and accidents to the supervisor
- Provided emotional support during times of distress, offering comfort and reassurance to those in need
- Monitored patient progress and reported any changes or concerns to supervisor immediately
- Provided compassionate care for elderly patients, demonstrating strong interpersonal and communication skills
- Supported families in understanding the needs of their loved ones through open dialogue and support groups
- Encouraged independence among patients while providing necessary assistance with activities of daily living
- Administered medications as prescribed by a physician and documented changes in patient behavior
- Followed specific care plans for clients and reported on completed tasks
- Performed daily housekeeping duties such as laundry and cleaning to maintain cleanliness of facility
- Utilized problem solving skills when dealing with unexpected situations that required quick decisions
- Maintained secure environment for staff and residents, following established safety standards
- Demonstrated patience when interacting with difficult or challenging individuals, utilizing de-escalation techniques effectively
- Maintained a safe environment for all patients, ensuring their well-being was always prioritized
- Managed time efficiently while working independently on multiple tasks simultaneously within deadline constraints
- Provided proper care and observation of patient's skin to prevent breakdown
- Facilitated meaningful conversations with patients to help them stay connected with their family members
- Advocated for patients by resolving patient and family concerns through appropriate actions
- Assisted in the preparation of meals, ensuring proper dietary guidelines were followed
MANAGER OF BUSINESS DEVELOPMENT AND SALES
Reference super store
Abakaliki
04.2017 - 09.2023
- Created a customer service model to ensure customer satisfaction, resulting in increased loyalty and repeat business
- Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations
- Provided direction and mentorship to junior staff members on how best to meet their performance goals
- Identified potential risks associated with business deals before entering into agreements
- Negotiated contracts with vendors to secure competitive pricing while meeting quality standards
- Monitored competitor activity closely in order to stay ahead of the competition in terms of products offerings and pricing structures
- Organized trade shows, conferences, webinars, seminars for lead generation purposes
- Motivated team members to achieve weekly and monthly sales goals through effective communication and coaching
- Prepared detailed reports outlining current trends in the industry which were presented at board meetings
- Established relationships with key customers and partners to build consensus on product development initiatives
- Developed and implemented sales strategies to increase revenue by 20% year-over-year
- Performed market analysis to identify new opportunities for growth within the industry
- Reviewed metrics regularly in order to measure progress against objectives set forth at the start of the fiscal year
- Collaborated with senior management to develop long-term strategic plans for the organization's growth
- Developed comprehensive training materials for staff related to sales techniques and product knowledge
SUPERVISOR
PRON CONCEPT HOTEL
Abakaliki
01.2012 - 01.2013
- Ensured that business goals, deadlines and performance standards are met
- Received and tracked employee and customer complaints, and resolved problems
- Monitored employee productivity and provided constructive feedback and coaching
- Organized workflow and ensured that employees understand their duties or delegated tasks
- Assessed the work performance of their employees and identified areas that need improvement
- Managed the workflow and trained new hires on how they can best serve customers and teams of employees
SALES REPRESENTATIVE
AKINS BLOCK INDUSTRY
Okitipupa
01.2011 - 01.2012
- Interacted with existing customers to increase sales of the products and services
- Maintained all records of sales activities and provided updates as per requirement
- Identified opportunities to increase sales and assisted in the development and execution of sales and marketing plans
MANAGER
EDIGBO NIGERIA LIMITED
Nwezenyi
01.2007 - 01.2011
- Established and achieved business and profit objectives
- Delegated responsibilities and supervised business operations
- Monitored projects within the organisation, from the initial ideation through to completion
- Analyzed information and processes, and developed more effective processes and strategies
- Managed the relationship with the client and stakeholders, and resolved conflicts from customers and employees
- Trained, motivated and coached employees as they provided attentive, efficient service to customers, and provided helpful feedback and training opportunities
Education
B.Sc. (HONS) - HOSPITALITY AND TOURISM MANAGEMENT
Imo State University
Imo StateSENIOR SECONDARY CERTIFICATE - NATIONAL EXAMINATION COUNCIL (NECO)
Success High School
Okitipupa, Ondo StateFIRST SCHOOL LEAVING CERTIFICATE -
Success Nursery and Primary School
Okitipupa, Ondo StateSkills
- Leadership
- Management
- Team Management
- Project Management
- Hospitality Management
- Office Administration
- Client's Relationships
- Tourism Management
- Customer Satisfaction
- Business Development
- Relationship Management
- Interpersonal Skills
- Critical Thinking
- Written Communication
- Oral Communication
- Problem Solving
- Multi-tasking
- Business Support
- Customer Support
- Quality Improvements
- Time Management
Certification
- Time Management
- Process Improvement
- Strategic Planning
- Negotiation Skills
- Project Management Professional - United Kingdom
- Professional Certificate
References
- NYAWO GBOW, Every Day Care Home, Colleagues Friends, (223) 278-3395, Nyawogbow@gmail.com
- ROMUALD TAGOUMBO, Reference Super Store, Director Of Operations Love Ones, (240) 855-3963, romualdLandrysoh@gmail.com
Nysc Programme
Certificate of National Service, 01/01/12, 01/31/13
Timeline
CARE ASSISTANT
Everyday home care
01.2024 - 12.2024
MANAGER OF BUSINESS DEVELOPMENT AND SALES
Reference super store
04.2017 - 09.2023
SUPERVISOR
PRON CONCEPT HOTEL
01.2012 - 01.2013
SALES REPRESENTATIVE
AKINS BLOCK INDUSTRY
01.2011 - 01.2012
MANAGER
EDIGBO NIGERIA LIMITED
01.2007 - 01.2011
B.Sc. (HONS) - HOSPITALITY AND TOURISM MANAGEMENT
Imo State University
SENIOR SECONDARY CERTIFICATE - NATIONAL EXAMINATION COUNCIL (NECO)
Success High School
FIRST SCHOOL LEAVING CERTIFICATE -
Success Nursery and Primary School