Labria Smith
SUITLAND
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, bar training and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Night Ambassadors
CitizenM/ Another star
Washington
09.2024 - Current
- Engaged guests to enhance their experience and promote brand loyalty.
- Assisted in maintaining a welcoming environment through attentive service.
- Prepared and served espresso-based drinks to customers efficiently.
- Operated coffee machines and equipment following safety standards.
- Stocked supplies and ingredients to meet daily operational needs.
- Assisted in training new bartenders on standard operating procedures and techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Night ambassador
CitizenM
Austin
07.2023 - 09.2024
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with check-in and check-out processes efficiently.
- Coordinated with team members to maintain hotel operations smoothly.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Ensured cleanliness and organization of public areas throughout the hotel.
- Managed guest inquiries and resolved issues promptly and effectively.
Education
Aesthetician License - Aesthetics Program
Avenue Five Institution
Austin, Texas 07.2022 - 01.2023
Skills
- Customer engagement
- Espresso preparation
- Point of sale
- Bar sanitation
- Staff training
- Attention to detail
- Team management
- Product recommendations
- Brand awareness
- Protocol adherence
- Time management
- Verbal and written communication
- Crisis communications
Timeline
Night Ambassadors
CitizenM/ Another star
09.2024 - Current
Night ambassador
CitizenM
07.2023 - 09.2024
Aesthetician License - Aesthetics Program
Avenue Five Institution
07.2022 - 01.2023