Lacey Sterner
Snow Hill
Summary
I am a professional with a very strong focus on standards and results. I have proven experience in customer service, inventory management, and sales. I remain reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. I am a strong communicator with problem-solving capabilities to ensure effective support to both customers and team members. I am always ready to tackle new challenges and to learn something new! Experienced in handling multiple projects at once, I am used to working under pressure, it is my comfort zone!
Overview
7
7
years of professional experience
Work History
Line Cook
Oaked 110
08.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Barista Trainer
Starbucks
02.2018 - 06.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MDSkills
- Highly Motivated
- Excels under pressure
- Attention to detail
- Punctual
- Cleaning and organization
- Problem Solver
- Proactive
Timeline
Line Cook
Oaked 110
08.2024 - Current
Barista Trainer
Starbucks
02.2018 - 06.2024
High School Diploma -
Stephen Decatur High School
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