Lachlan Edmisten
Rising Sun
Summary
Dynamic customer service professional with extensive experience at the National Aquarium in Baltimore. Proven ability to resolve guest concerns and enhance satisfaction through effective communication and issue resolution. Detail-oriented and skilled in financial transactions, consistently fostering positive guest relations and contributing to service improvement initiatives.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
National Aquarium in Baltimore
08.2025 - Current
- Assisted guests with inquiries, providing accurate information about exhibits and programs.
- Managed ticket sales and entry processes, ensuring smooth visitor experiences.
- Facilitated guest feedback collection, contributing to service improvement initiatives.
- Collaborated with team members to maintain cleanliness and organization of public areas.
- Resolved guest concerns promptly, fostering positive relationships and satisfaction.
Public Service Attendant
Great Wolf Lodge
12.2024 - 08.2025
- Delivered exceptional guest service by assisting with inquiries and requests promptly.
- Maintained cleanliness and organization of assigned areas to enhance guest experience.
- Collaborated with team members to ensure efficient operation of service areas during peak times.
- Adapted quickly to changing priorities, ensuring consistent support for guests and staff.
- Assisted in setting up and breaking down event spaces for various lodge activities.
- Participated in training sessions to improve knowledge of safety protocols and operational procedures.
- Communicated effectively with diverse guests to address concerns and provide solutions swiftly.
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
Supervisor
Flagship Cinemas
09.2021 - 10.2022
- Supervised daily operations to ensure optimal service and efficiency in a fast-paced environment.
- Trained and mentored staff on customer service protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock for smooth operations.
- Implemented scheduling strategies to enhance staff productivity and coverage during peak hours.
- Assisted in maintaining cleanliness and safety standards throughout the cinema facilities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Patapsco High School
Dundalk, MDSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Financial transactions
- Payment processing
- Guest orientation
Timeline
Guest Service Representative
National Aquarium in Baltimore
08.2025 - Current
Public Service Attendant
Great Wolf Lodge
12.2024 - 08.2025
Supervisor
Flagship Cinemas
09.2021 - 10.2022
High School Diploma -
Patapsco High School