Lacyanna Permenter
Waldorf
Summary
Reception Manager at Dep Nails & Spa with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in staff training and budgeting, I foster a collaborative environment while resolving guest complaints effectively. Committed to optimizing productivity through strategic scheduling and efficient inventory management.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Reception Manager
Dep Nails & Spa
05.2022 - 11.2024
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Completed bi-weekly payroll for three employees.
Front Service Clerk
Publix
03.2022 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
Education
No Degree - Accounting Technology
Florida State College of Jacksonville
Jacksonville, FL04-2027
Skills
- Budgeting and financials
- Staff training and development
- Data entry proficiency
- Scheduling expertise
- Strong leadership
- Quickbooks
- Credit and collections
- Equipment purchase planning
Timeline
Reception Manager
Dep Nails & Spa
05.2022 - 11.2024
Front Service Clerk
Publix
03.2022 - 07.2023
No Degree - Accounting Technology
Florida State College of Jacksonville
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