Laila Hartley
Baltimore
Summary
Psychology student with a strong interest in forensic and legal studies. Gained experience in observing human behavior, conducting research, and supporting casework analysis. Developed critical thinking, communication, and analytical skills through hands-on learning in a professional setting focused on the intersection of psychology and law.”
Overview
2
2
years of professional experience
1
1
Certification
Work History
YMCA
06.2024 - Current
- Scheduled and confirmed appointments for clients and staff
- Monitored visitor access control systems including issuing identification badges when necessary
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Supplied callers with office address and directions, employee email addresses and phone extensions
- Protected clients' rights by maintaining confidentiality of personal and financial information
KidzVille
08.2023 - 05.2024
- Provide excellent customer service to families, ensuring a safe and enjoyable experience for children and their parents
- Demonstrate strong communication and interpersonal skills by interacting with a diverse range of clients
- Collaborate with team members to manage a busy, high-energy environment while maintaining a positive and professional attitude
- Handle administrative tasks, including scheduling and customer inquiries, to ensure smooth operations
- Manage conflict resolution and problem-solving in a fast-paced setting, ensuring customer satisfaction
Education
Psychology -
Morgan State University
06-2026
Computer Science -
Edmondson Westside Highschool
Baltimore, MD01.2022
Skills
- Political discourse and policy research
- Public Speaking and Debate
- Research and Analytical Skills
- Teamwork and Collaboration
Certification
- NAACP Member
- Morgan State Debate Team Treasurer
- Morgan State Debate Team Secretary
- Black Girls Vote Member
- Political Science Association Member
- Dean's List
Timeline
YMCA
06.2024 - Current
KidzVille
08.2023 - 05.2024
Psychology -
Morgan State University
Computer Science -
Edmondson Westside Highschool