Lakeshia Player
Essex
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Medical Administrative Assistant
Sinai Hospital, Life Bridge Health
Baltimore, MD
08.2024 - Current
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Surgical Scheduler Coordinator
Maryland Vascular Specialists
Glen Burnie, USA
07.2017 - 08.2024
- Managed high volume phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Obtained insurance referrals, orders and documented details in patient charts
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage
Master Medical Assistant
Medstar Good Samaritan Hospital
Baltimore, USA
10.2009 - 07.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Performed medical records management
- Assisted in maintaining safe and clean work environment, adhering to infection control protocols and conducting regular safety audits
- Arranged surgeries with surgical center, preparing patient instructions and all required documentation
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards
- Train medical assistants on office procedures and exams
Unit Secretary
Bon Secours Hospital
Baltimore, USA
06.2009 - 11.2009
- Managed high volume telephone calls providing information and directing calls appropriately
- Maintained current and accurate medical records for patients
- Supported office staff and operational requirements with administrative tasks
- Organized chart documents and reports
- Coordinated communication between medical staff and patients' families regarding treatment plans and progress updates
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow
- Executed administrative duties to facilitate unit tasks and meet team goals
Education
Certificate of Completion - Medical Assistant
Medix School
Towson, MD05.1999
High School Diploma -
Woodlawn High School
Gwynn Oak, MD06.1995
Skills
- Office Administration
- Patient Scheduling
- Strong Organization
- Insurance Verification
- Medical Coding
- EMR Updating
- Schedule Coordination
- Procedure Authorization
- Calendar and Appointment Management
- Problem-Solving
- Time Management
- Multitasking
Timeline
Medical Administrative Assistant
Sinai Hospital, Life Bridge Health
08.2024 - Current
Surgical Scheduler Coordinator
Maryland Vascular Specialists
07.2017 - 08.2024
Master Medical Assistant
Medstar Good Samaritan Hospital
10.2009 - 07.2017
Unit Secretary
Bon Secours Hospital
06.2009 - 11.2009
Certificate of Completion - Medical Assistant
Medix School
High School Diploma -
Woodlawn High School