Lakeshia Player
Essex
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Medical Administrative Assistant
Sinai Hospital, Life Bridge Health
08.2024 - Current
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Surgical Scheduler Coordinator
Maryland Vascular Specialists
07.2017 - 08.2024
- Managed high volume phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Obtained insurance referrals, orders and documented details in patient charts
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage
Master Medical Assistant
Medstar Good Samaritan Hospital
10.2009 - 07.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Performed medical records management
- Assisted in maintaining safe and clean work environment, adhering to infection control protocols and conducting regular safety audits
- Arranged surgeries with surgical center, preparing patient instructions and all required documentation
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards
- Train medical assistants on office procedures and exams
Unit Secretary
Bon Secours Hospital
06.2009 - 11.2009
- Managed high volume telephone calls providing information and directing calls appropriately
- Maintained current and accurate medical records for patients
- Supported office staff and operational requirements with administrative tasks
- Organized chart documents and reports
- Coordinated communication between medical staff and patients' families regarding treatment plans and progress updates
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow
- Executed administrative duties to facilitate unit tasks and meet team goals
Education
Certificate of Completion - Medical Assistant
Medix School
Towson, MD05.1999
High School Diploma -
Woodlawn High School
Gwynn Oak, MD06.1995
Skills
- Office Administration
- Patient Scheduling
- Strong Organization
- Insurance Verification
- Medical Coding
- EMR Updating
- Schedule Coordination
- Procedure Authorization
- Calendar and Appointment Management
- Problem-Solving
- Time Management
- Multitasking
Timeline
Medical Administrative Assistant
Sinai Hospital, Life Bridge Health
08.2024 - Current
Surgical Scheduler Coordinator
Maryland Vascular Specialists
07.2017 - 08.2024
Master Medical Assistant
Medstar Good Samaritan Hospital
10.2009 - 07.2017
Unit Secretary
Bon Secours Hospital
06.2009 - 11.2009
Certificate of Completion - Medical Assistant
Medix School
High School Diploma -
Woodlawn High School
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