LaKia Fleming
Middle River
Summary
Dynamic and detail-oriented professional with extensive experience at Automated Health Services, excelling in customer service and data entry. Proven ability to enhance client relations and optimize appointment scheduling, ensuring efficient workflow. Recognized for critical thinking and active listening skills, delivering compassionate care and maintaining confidentiality in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Automated Health Services
10.2022 - Current
- Managed high call volume, prioritizing urgent cases while maintaining attention to detail.
- Processed incoming documents and electronic files for efficient data retrieval and organization.
- Maintained confidentiality of sensitive information while adhering to company policies and procedures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Confirm and reschedule appointments as needed.
- Process applications for benefits.
Medical Assistant/Receptionist
Orthomaryland
08.2019 - 09.2022
- Assisted in patient intake, collection of vitals while ensuring accurate information and efficient workflow.
- Managed electronic health records, maintaining confidentiality and data integrity.
- Coordinated scheduling for appointments, optimizing clinic flow and reducing wait times.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Communicated effectively with patients to explain procedures and answer questions.
- Assisted patients with check-in and registration processes to enhance workflow efficiency.
CNA
Family Home Care Services LLC
05.2016 - 07.2019
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reported changes to healthcare team for timely interventions.
CNA
Future Care Nursing Home
03.2013 - 04.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
Caregiver
Always Best Care
01.2011 - 04.2013
- Provided companionship and emotional support, fostering a positive environment for clients.
- Collaborated with families to communicate care needs and address concerns efficiently.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
High School Diploma -
Kenwood Senior High School
Essex, MDMedical Assistant
All State Career
Baltimore, MD02.2021
CNA Assistant
Baltimore School Of Nursing
Essex, MD10.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Appointment scheduling
- Record keeping strengths
- Client relations
Certification
Certified CNA
Certified Medical Assistant
Timeline
Customer Service Representative
Automated Health Services
10.2022 - Current
Medical Assistant/Receptionist
Orthomaryland
08.2019 - 09.2022
CNA
Family Home Care Services LLC
05.2016 - 07.2019
CNA
Future Care Nursing Home
03.2013 - 04.2016
Caregiver
Always Best Care
01.2011 - 04.2013
High School Diploma -
Kenwood Senior High School
Medical Assistant
All State Career
CNA Assistant
Baltimore School Of Nursing