LaKia Hoke
Germantown
Summary
Compassionate and detail-oriented professional with 3+ years of experience in front desk, customer service, and in-home caregiving. Skilled in managing client communications, handling scheduling and administrative tasks, and ensuring exceptional service delivery. Adept at multitasking in fast-paced environments and maintaining confidentiality. Seeking to contribute strong organizational and interpersonal skills to a receptionist, administrative assistant, or caregiving role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
In-Home Caregiver
King Family LLC
Takoma Park
10.2024 - Current
- Provide daily living assistance including personal care, meal prep, and mobility support.
- Manage medication schedules and coordinate transportation to medical appointments.
- Offer companionship and emotional support, promoting client well-being and independence.
- Maintain a clean, organized, and safe environment.
Gate House Attendant
Asbury Methodist Village
Gaithersburg
08.2023 - 06.2024
- Oversaw front gate operations and provided visitor assistance to ensure safety.
- Worked closely with security teams to implement and improve community safety protocols.
- Managed multi-line phone systems and logged incident reports for review.
- Delivered high-quality customer service in a senior community setting.
- Report and log any 911 calls or Resident transports
- Monitor All emergency SARA Pendents for independent living residents
Front Desk Receptionist & Sales Associate
Hand and Stone Massage and Facial SPA
Gaithersburg
01.2023 - 03.2024
- Front Desk Receptionist & Sales AssociateHand & Stone Massage and Facial Spa - Gaithersburg, MD | Jan 2023 - Mar 2023Handled check-ins, scheduled appointments, and maintained daily spa operations.
Promoted services and membership plans, meeting monthly sales targets.
Ensured spa cleanliness and created a welcoming client environment.
Provided clear communication of promotions and service options to new and existing clients.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD06-2021
Skills
- Customer Service Skills & client relations
- Front Desk Operations
- Phone and Email Etiquette
- Scheduling & Appointment Management
- Medication & Daily Living Support
- Team Collaboration
- POS & Cash Handling
- Security Camera Monitoring
- Microsoft Office & Communication Tools
- Friendly, positive attitude
Certification
ADULT CPR & AED CERTIFIED
Timeline
In-Home Caregiver
King Family LLC
10.2024 - Current
Gate House Attendant
Asbury Methodist Village
08.2023 - 06.2024
Front Desk Receptionist & Sales Associate
Hand and Stone Massage and Facial SPA
01.2023 - 03.2024
High School Diploma -
Clarksburg High School