Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakia L. Whren

Upper Marlboro,MD

Summary

A self-starting, creative individual with over 18 years’ experience in customer service and medical administration. A professional with exceptional organizational and planning abilities that has succeeded in meeting deadlines, individually or as part of a team. A results-oriented, dependable professional who has demonstrated knowledge and expertise in Office Administration, Medical Office Management, and Customer Service. Ability to function effectively in a fast-paced, deadline driven, high pressure workplace as well as providing outstanding customer-centered services.

Overview

17
17
years of professional experience

Work History

Case Management Assistant

Medstar Georgetown Hospital
11.2017 - Current
  • Supports the hospital team discharge planning functions for patients who are in an inpatient setting. Facilitates the continuum of care and through-put process of transitioning patients, to the appropriate level of care such as Acute Rehab, Skilled Nursing, Hospice, Dialysis, Home Health, DME, Psychiatric, Long-Term Care, and LTACH placements) while ensuring the most cost effective and safe environment.
  • Attends multi-disciplinary rounds on the nursing unit floors as scheduled
  • Uses software to update the Case Management Department, PFS and Precert re: post hospital care referrals and provider contacts, and all other discharge arrangements.
  • Obtains patient medical records for patient referrals and/or discharge, as requested.
  • Faxes referrals and chart copies as necessary.
  • Serves as communication liaison between Clinical Case Managers, social workers and on-site reviewers.
  • Communicates actual or potential problems with posthospital care, patient or provider relations to appropriate Clinical Case Manager and supervisor immediately.
  • Delivers patient notification letter as needed Notice of Observation Status, MOON, Medicare Important Message, HINN and others. Obtains the appropriate signature and uploads it into the electronic record. Escalates issues to the department manager/director as needed.
  • Coordinates and provides documentation for patient transport to and from hospital and appointments Responsible for dedicated ambulance transportation.
  • Arrange transportation, provide documentation, track data, and follow up to confirm successful transport.
  • Maintains multiple databases to track patterns and identify potential discharge barriers to facilitate a timely discharge.
  • Prepare Medical Records to be sent with the patient at time of discharged to facilities.
  • Promotes customer satisfaction through effective communication and Language of Caring skills.
  • Answers telephone, screens and routes call, takes messages and provides prompt and appropriate assistance to callers. Resolves problems/issues or directs calls to the appropriate department

Medical Administration Assistant

Community Of Hope
12.2014 - 01.2017
  • Receives and screens telephone callers and visitors to the office. Responds to various inquiries, referring them of a technical nature to an appropriate staff member. Takes and forward messages.
  • Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.
  • Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.
  • Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing. Enters physician charges into a billing system, ensuring appropriate insurance coverage, and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports.
  • Accepts co-payments; may deposit payments or forward them to appropriate personnel. May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure. Maintains office supplies and may assist in maintaining medical supply inventory for the department
  • Provides clerical assistance, including opening and distributing office mail, maintaining staff schedules and vacation logs and/or other material, supporting and assisting the management team and providers. May assist with licensing and credentialing process. Assists with preparation of presentations and other related documents.
  • Answers telephones, routes callers, takes messages, and provides routine information to callers.
  • Orders and maintains inventory of supplies and assists in the care and maintenance of equipment, according to established protocols to ensure supplies are available within cost effective guidelines.
  • Schedules meetings to include identifying meeting location, ordering food, coordinating and producing the agenda. May arrange WebEx capability if needed. Prepare meeting minutes, logs and materials and distributes in a timely manner.
  • Provides data entry support, typing and transcription as needed. Maintains accurate filing system to ensure timely retrieval of information. Prints, make copies of materials as needed. Schedules appointments and follows up as needed.
  • Provides administrative support for routine or special projects and tasks assigned, which may include gathering and assisting in compiling financial or statistical data.
  • Schedules supervisor's appointments and assists in maintaining and updating the daily calendar of assigned staff. May coordinate travel arrangements including flight, hotel accommodations, conference registration, itineraries and expense reimbursements.

Outreach & Enrollment Specialist

Unity Health Care
09.2012 - 01.2015
  • Educates uninsured health center patients and community members about the Affordable Care Act and health insurance options through the HBE
  • Explain affordability programs, Medicaid and DC Healthcare Alliance, qualified Health Plans, Essential Health Benefits, and rights when using insurance
  • Assists with opening or accessing an account with the HBX
  • Assists patients with application and determining eligibility for premium tax credits and Medicaid
  • Ensures that patients understand their health plan options and utilize the web-based decision tool
  • Makes referrals as needed to the DC Alliance, a broker, the Exchange or government and community Resources as needed
  • Works collaboratively with Unity administrators, providers, nursing and social services staff to identify Uninsured patients and community members
  • Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous Manner
  • Updated, entered, and reviewed customer data.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.

Patient Access Clerk II

Unity Health Care
11.2008 - 09.2012
  • Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous Manner
  • Greet patients and Visitors as they enter the Health Center
  • Schedule Routine Appointments using ECW along with patient registration
  • Insurance verification using EVS systems
  • Entering and managing patient related data, as well as patient flow data into the PECS
  • Primarily responsible for various activities that support clinical care teams
  • Prepare written reports of incidents and emergencies
  • Answer multi- phone lines and direct all phone calls as needed
  • Provide lobby access control
  • Sign in Visitors, employees and contractors as need it
  • Maintain patient flow of the clinic and use of initiative
  • Sound judgment and communication skills to enable efficient and effective use of the clinic
  • Other duties as assigned.

Education

Certificate - Healthcare Management

University of Phoenix

Certificate - Community Outreach Worker

University of District of Columbia
Washington DC

Certificate - Medical Office Administration

Sanz Medical School

Certified DC Health Link Assister - undefined

Parent Survey - Community Outreach

High School Diploma - undefined

Frank W. Ballou Sr. High School
01.2001

Skills

  • Excellent Customer Service Skills
  • Electronic medical record management
  • Health information management
  • Crisis prevention skills
  • Healthcare Coordination
  • Office software expertise
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management skills
  • Multitasking and organization skills

Timeline

Case Management Assistant

Medstar Georgetown Hospital
11.2017 - Current

Medical Administration Assistant

Community Of Hope
12.2014 - 01.2017

Outreach & Enrollment Specialist

Unity Health Care
09.2012 - 01.2015

Patient Access Clerk II

Unity Health Care
11.2008 - 09.2012

Certificate - Medical Office Administration

Sanz Medical School

Certified DC Health Link Assister - undefined

Parent Survey - Community Outreach

High School Diploma - undefined

Frank W. Ballou Sr. High School

Certificate - Healthcare Management

University of Phoenix

Certificate - Community Outreach Worker

University of District of Columbia

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Lakia L. Whren