Lakiesha Hill
Silver Spring
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
01.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
RECEPTIONISTS
NOVA CARE REHABILITATION
05.2023 - Current
- Answer multi phone lines, check patient in and out, take copays, register new patients
FRONT END COORDINATOR
WEGMANS
01.2022 - 05.2023
- Responsible for front of store which included cashiers, maintenance and Helping Hands associates, schedules, overrides, customer service
CUSTOMER SERVICE REPRESENTATIVES
WILLIAMS SONOMA
09.2021 - 01.2022
- Answer multi phone lines, assist customers with creating, correcting, tracking and canceling orders
CUSTOMER SERVICE DESK LEAD
HOME DEPOT
10.2017 - 10.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered multiple inbound calls per day and directed to designated individuals or departments
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Confirmed Deliveries and Online orders are correct and accurate for next day
- Returns and Sales
Education
Cna -
REOC
Rochester, NY05-2009
High School Diploma -
Joseph C. Wilson Magnet High School
Rochester, NY06-2000
Skills
- Sales expertise
- Microsoft Office expertise
- In-store support
- Inbound and outbound calling
- Problem-solving abilities
- Clerical support
- Multi-tasking skill
- Employee training
- Opening and closing procedures
- Cash handling expertise
Timeline
Head Cashier
Sprouts Farmer Market
01.2024 - Current
RECEPTIONISTS
NOVA CARE REHABILITATION
05.2023 - Current
FRONT END COORDINATOR
WEGMANS
01.2022 - 05.2023
CUSTOMER SERVICE REPRESENTATIVES
WILLIAMS SONOMA
09.2021 - 01.2022
CUSTOMER SERVICE DESK LEAD
HOME DEPOT
10.2017 - 10.2021
Cna -
REOC
High School Diploma -
Joseph C. Wilson Magnet High School
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