Lalhlupuii Khowlhring
College Park
Summary
Dedicated Program Assistant with proven expertise at GLOBAL LANGUAGE CENTER, excelling in administrative support and effective communication. Skilled in program planning and time management, I successfully maintained accurate records and enhanced team collaboration, ensuring seamless operations and exceptional service delivery. Committed to fostering positive client interactions and driving program success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Assistant
GLOBAL LANGUAGE CENTER
Arlington
08.2024 - Current
- Provide administrative support to supervisors, including scheduling meetings and managing calendars.
- Maintaining accurate and up-to-date program files and records, providing easy access to information for team members
- Responding to inquiries from internal staff members regarding program details and responding with updates promptly
- Assisting instructors with technical difficulties, book orders, and room reservations.
- Creating and maintaining databases to track program participants' information and progress
- Maintaining inventory of office supplies for the programs, ensuring timely reordering when necessary
- Responsible for managing time and attendance records of employees, reviewing and verifying time sheets, and processing payroll
Speech Faciliator
Global Center for Autism Services
Lanham
03.2024 - 08.2024
- Assists with providing evidence-based therapy services to clients.
- Prepare materials, present materials to clients, and encouraging client engagement.
- Keeping track of data in motivity during a session.
Registered Behavior Technician (RBT)
Global Center for Autism Services
Lanham
01.2023 - 03.2024
- Directing client’s behavior positively by using daily 1:1 applied behavior analysis.
- Give a summary to families of interactions made with clients so that learned skills in the clinic can transfer to the home and be used for necessary functioning of daily lives.
- Providing daily data analysis on clients by observing and interacting with them during each session to enhance positive behaviors.
Admin/Office Manager (REMOTE)
Aquaspace
Forestville
09.2022 - 12.2022
- Lead the processing of 80 to a 100 online and phone orders weekly.
- Provided detailed follow up to new and existing customers and dealers to ensure excellent customer services through email.
- Managed all payments made by both customers and dealers daily.
Admin/Office Manager
Aquaspace
Forestville
06.2020 - 09.2022
- Managed all employee's time sheets guaranteeing accurate information and correcting any errors.
- Communicated with warehouse workers guaranteeing a quality and timely delivery and worked with delivery services ensuring packages are picked up in a timely manner daily.
- Maintained relationships with existing customers and dealers, up-sell both current and new customers, and worked with dealers both domestically and internationally.
- Provided excellent customer service by responding to more than 30+ phone calls and emails a day in prompt and professional manner.
- Conducted the processing of all orders and payments made by customers and dealers assuring a expeditious delivery.
Medical Receptionist/Office Manager
Neurologist Office
Greenbelt
10.2018 - 06.2020
- The sole medical receptionist who scheduled appointments for new/existing patients and pharmaceutical representatives.
- Multitasked on a daily by responding to 30+ phone calls a day while assisting patients in the office guaranteeing a satisfactory visit.
- Revised referral notes made by the doctor for other medical specialists and organized medical paperwork alphabetically maintaining a orderly work space.
- Called insurance companies for verification, collected payments from patients, and communicated with the billing department to ensure an up-to-date system.
Kung Fu Tea Team Member
College Park
College Park
05.2016 - 10.2018
- Coached and lead a crew of 3 or more employees so that the delivery of quality customer service is given.
- Supported customers at the cash register with checkout and answering outstanding questions.
- Made 50+ drinks requested in a fast paced environment guaranteeing an exceptional service ensuring customers’ repeated business to the store.
Education
B.A - Family Science
University of Maryland-University College
College Park, MD12.2023
A.A. - General Studies
Prince George's Community College
Largo, MD12.2020
Skills
- Administrative support
- Time management
- Team collaboration
- Customer service
- Effective communication
- Program planning
Certification
- RBT Certification
- November 2023 to November 2024
Languages
Mizo - Expert, English - Fluent
Languages
English
Full Professional
Mizo
Native/ Bilingual
Accomplishments
- Certification of Appreciation from Global language Center
Timeline
Program Assistant
GLOBAL LANGUAGE CENTER
08.2024 - Current
Speech Faciliator
Global Center for Autism Services
03.2024 - 08.2024
Registered Behavior Technician (RBT)
Global Center for Autism Services
01.2023 - 03.2024
Admin/Office Manager (REMOTE)
Aquaspace
09.2022 - 12.2022
Admin/Office Manager
Aquaspace
06.2020 - 09.2022
Medical Receptionist/Office Manager
Neurologist Office
10.2018 - 06.2020
Kung Fu Tea Team Member
College Park
05.2016 - 10.2018
B.A - Family Science
University of Maryland-University College
A.A. - General Studies
Prince George's Community College
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