Lamar Jones
Laurel
Summary
Dedicated and self-motivated professional with over five years of experience in customer service and administrative support. Expertise in team leadership, scheduling, and client care, with a strong focus on organizational efficiency and customer satisfaction. Seeking to leverage my skills in [target field, e.g., healthcare coordination or administrative roles] to contribute effectively to a growing organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Greater Maryland Pain Management
Odenton
09.2024 - Current
- Executed administrative tasks including filing paperwork, updating databases, and generating reports.
- Collaborated with departments to resolve complex issues and deliver solutions meeting customer needs.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support.
- Delivered timely resolution of customer complaints to ensure high-quality service.
Assistant Manager/Direct Support Professional Supervisor
Heart 2 Heart Home Care
West Orange
05.2022 - 08.2024
- Supervise a group home with 4 behavioral clients, ensuring safety, respect, and dignity.
- Manage schedules, including grocery shopping, medication tracking, and client transportation.
- Developed and implemented daily activities to improve clients' quality of life.
- Train and mentor team members to maintain care standards.
Retail Consultant
Saks fifth Avenue
East Rutherford
09.2019 - 02.2022
- Executed administrative tasks including document filing, sales data tracking, and database updates for customer profiles.
- Communicated product quality, value, and style to drive customer purchasing decisions.
- Provided exceptional customer service, assisting clients with product selection and fostering repeat business.
Education
Bachelor of Science - Exercise Science
William Paterson University
Wayne, NJ05-2022
High School Diploma -
East Side High School
Paterson, NJ06-2017
Skills
- Technical Skills: Microsoft Office Suite (Word, Excel), Scheduling Software
- Administrative Skills: Organizational Management, Multitasking, File Management
- Soft Skills: Leadership, Team Collaboration, Effective Communication
- Certifications:CPR Certification
Fall Prevention Programs
Strength & Conditioning for Seniors
Core Training & Age-Appropriate Exercises
Certification
- CPR
- Balance = Independence: Progressive Fall Prevention Programs
- Cognition = Confidence: Cardio Exercise and Cerebral Blood Flow
- Strength & Conditioning for Seniors
- Function = Freedom: Integrated Core Training
- Strength = Control: Age-Appropriate Conditioning Exercise
References
References available upon request.
Personal Information
Title:
Timeline
Customer Service Representative
Greater Maryland Pain Management
09.2024 - Current
Assistant Manager/Direct Support Professional Supervisor
Heart 2 Heart Home Care
05.2022 - 08.2024
Retail Consultant
Saks fifth Avenue
09.2019 - 02.2022
Bachelor of Science - Exercise Science
William Paterson University
High School Diploma -
East Side High School