Lamia Tyler
Baltimore
Summary
Detail-oriented healthcare professional with expertise in patient care and administrative support. Proficient in managing patient records, scheduling appointments, and assisting with medical procedures, all while ensuring compliance with healthcare regulations. Strong interpersonal skills foster positive patient interactions and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
US Department of Veterans Affairs
Baltimore
09.2025 - Current
- Provided direct, hands-on patient care under nurse supervision, including taking vital signs, assisting with personal hygiene and mobility, serving meals, and performing basic medical tasks like drawing blood and changing dressings.
- Monitored patient conditions, documented observations, and delivered emotional support to enhance patient well-being.
- VA may have specialized roles, such as an 'Intermediate Care Technician,' which leverages prior military medical training to perform duties like placing IVs and wound care.
CSR Remote
Kennedy Services
Cockeysville
03.2025 - 08.2025
- Provided detailed information about products and services, aiding informed customer decisions
- Handled customer inquiries and complaints to enhance satisfaction
- Troubleshoot and resolve product issues and concerns
- Documented and updated customer records, ensuring accurate follow-up and service continuity
- Develop and maintain a knowledge base of the evolving products and services
Patient Care Technician
Johns Hopkins Health System
Baltimore
09.2024 - 08.2025
- Delivered direct patient care to individuals undergoing cancer treatment by assisting with daily living activities, monitoring vital signs, administering basic treatments, and providing emotional support under nurse supervision, ensuring adherence to strict protocols and patient confidentiality.
- Provided direct patient care, including bathing, feeding, and mobility support.
- Supported nursing staff by monitoring patient vital signs, documenting observations accurately.
- Ensured cleanliness and safety of patient rooms and equipment through routine inspections and cleaning.
Medical Assistant
GBMC Hospital
Towson
09.2023 - 01.2024
- Completed travel assignment in high-volume OBGYN office, supporting patient care and operational efficiency. High volume solo- practitioner OBGYN office
- Assisted healthcare providers with patient examinations and procedures.
- Assisted with front and back office duties, including rooming patients, facilitating in-office procedures, entering orders, and managing prior authorizations and billing.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Administered medications and assisted with immunizations under supervision.
Traveling Patient Care Technician
Aya Healthcare
Randallstown
08.2022 - 03.2023
- Checked patients' vitals and glucose, performed blood draws for laboratory analysis to ensure accurate diagnostics, and inserting IV's, aided patients with bathing, dressing, and eating, safe ambulation and transport, and documenting shift notes.
- Monitored vital signs and reported changes to healthcare team.
- Assisted nursing staff with patient care and daily living activities.
- Maintained cleanliness and organization of patient care areas.
Patient Care Technician
VA Hospital
Baltimore
02.2020 - 08.2022
- Monitored and recorded patient vital signs, including heart rate and blood pressure, to assess health status; assisted with ADLs, safe ambulation and transport, glucose monitoring; provided direct care for complex veterans; documented and reported observations of subtle changes in condition, behavior shifts, mood, skin coloring, and appetite.
- Cared for patients with acute to chronic conditions by assisting in the full range of nursing care in hospital, long-term care, and outpatient settings.
- Performed nursing procedures within scope of practice and according to policies and standard procedures, including enemas, colostomy care, skin care, simple dressing, and application of braces and prosthetic devices.
Medical Administrative Assistant
MedStar Franklin Square Medical Center
White Marsh
03.2022 - 06.2022
- Collected clinical information from patients/callers to accurately schedule appointments with the appropriate provider.
- Clarified referral requirements and secured necessary authorization/referral approvals for patient care.
- Verified and updated demographic and insurance information to ensure accuracy for patient records.
Patient Access Specialist II
Johns Hopkins Health System
Baltimore
04.2018 - 02.2020
- Used EPIC healthcare software to collect and validate patient demographics and insurance information, scheduled and canceled appointments, processed refill prescription requests, and communicated with clinical staff to ensure accurate patient care.
- Provided clerical support to employees and patients, managing correspondence through email, telephone, and postal mail, while handling copying, faxing, and file management.
- Answered inquiries and resolved or escalated issues to management personnel, enhancing client satisfaction.
- Work independently in clean organized business station, maintaining team and individual monthly 90% and above quality goals while handling daily administrative duties.
- Compiled and analyzed data using spreadsheets to improve reporting accuracy.
- Utilized CRM system to manage customer interactions and track engagement.
Medical Assistant
St. Agnes Hospital
Baltimore
11.2017 - 04.2018
- Department of OBGYN and Women's Health
- Roomed patients, took vitals, and performed in-office labs and procedures to facilitate efficient patient flow and support clinical care.
- Assisted physicians in patient examinations and documented medical histories.
- Coordinated patient scheduling and maintained accurate appointment records.
- Administered injections and performed basic laboratory tests.
Certified Nursing Assistant
Accountable Healthcare Staffing
Baltimore
12.2013 - 04.2018
- Provided patient care at University of Maryland Kernan- PCT, Sinai Hospital- Patient sitter, Johns Hopkins- Patient sitter, St. Agnes Hospital- Medical Assistant High Risk OBGYN.
- Assisted patients with daily living activities and personal care needs.
- Assisted nurses and patients with transfers and various ADLs at hospital facilities.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
Medical Assistant
University of Maryland Medical Center
Baltimore
03.2015 - 09.2016
- Institute of Human Virology Jacques clinic, I prepared labs, drew blood, performed injections, and clinic follow ups and referrals.
- Performed Careware data entry, printed snapshots, completed Medical Clinic Data Collection, and tracked daily metrics to ensure accurate patient records.
- Met with provider to discuss clinic preparations and enhance documentation processes.
Patient Care Technician
University Of Maryland Rehabilitation & Orthopedic Institute
Baltimore
03.2014 - 03.2015
- Assisted patients with ADLs, performed PVR scans and catheterizations, monitored glucose levels, and documented vitals to support comprehensive patient care at University of Maryland Rehabilitation & Orthopaedic Institute.
- Assisted patients with daily activities, including bathing and dressing.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
Education
Medical Assisting -
Fortis Institute
Towson02-2013
Skills
- Interpersonal skills
- Patient care technology
- Scheduling appointments
- Follows instructions
- Infection control practices
- Electronic health records (EHR) management
- Healthcare billing
- Basic life support
- Word processing
- Pediatric care
- Microsoft Office
- Assisting in procedures
- Data entry in EHR
- Windows
- Referral management
- Patient case management
- Skype
- Phone answering
- Maintaining patient confidentiality
- 10 key typing
- Google Docs
- Patient meal assistance
- Front desk
- Assisting medical staff
- CRM system proficiency
- EHR systems
- Patient communication
- Medical terminology
- Google Sheets
- Urology
- Workflow management
- Critical care experience
- Suture removal
- Insurance verification
- Phone communication
- Microsoft Outlook
- Blood sampling
- Geriatric care
- EMR Systems
- Cardiology
- Leadership
- Internal medicine
- Phone management
- Phone inquiries management
- Typing
- Google Suite
- Numerical accuracy
- Time management
- Medicare
- Conducting sales calls
- Ethernet
- Client phone interactions
- Intake
- Patient outreach
- Nutrition assistance
- Guest services
- Healthcare support
- Live chat
- ICD-9
- Office administration
- Patient education
- HIPAA
- Geriatrics
- Home & community care
- Computer literacy
- Patient payment assistance
- Negotiation
- Supervision
- Phone etiquette
- Patient care
- ICD-10
- Urgent care center
- Client communication
- Empathy
- Urgent care
- Emergency room experience
- Healthcare financial processes
- Emergency protocols
- Wound care
- Attention to detail
- Analysis skills
- Microsoft Word
- Appointment coordination
- Non-profit experience
- Schedule coordination
- Support ticket management
- SharePoint
- Order entry
- Mac macOS
- Plastic surgery
- Administrative experience
- Kronos
- Order processing
- Medical documentation
- Autism experience
- Inpatient
- Microsoft Excel
- Outpatient
- Patient record review
- Yardi
- OneSite
- Accounting software
- Patient interaction
- Safe patient lifting practices
- Microsoft Outlook Calendar
- Restaurant experience
- Adaptability
- Documentation review
- Surgical procedures
- Meditech
- Dermatology
- Filing
- Clinic
- Patient education materials
- Computer networking
- Addiction counseling
- Patient support
- Escalation handling
- Home health
- Patient inquiries
- Addressing patient inquiries
- Mental health support
- Organizational skills
Certification
- Certified Medical Assistant
- BLS
- CNA
- Heartsaver Certification
- Certified Professional Coder
- Certified Coding Specialist
- Driver's License
- Non-CDL Class C
- Certified Home Health Aide
- CPR Certification
- State Tested Nursing Assistant
Languages
Interpretation
Timeline
PCT (Patient Care Technician)
US Department of Veterans Affairs
09.2025 - Current
CSR Remote
Kennedy Services
03.2025 - 08.2025
Patient Care Technician
Johns Hopkins Health System
09.2024 - 08.2025
Medical Assistant
GBMC Hospital
09.2023 - 01.2024
Traveling Patient Care Technician
Aya Healthcare
08.2022 - 03.2023
Medical Administrative Assistant
MedStar Franklin Square Medical Center
03.2022 - 06.2022
Patient Care Technician
VA Hospital
02.2020 - 08.2022
Patient Access Specialist II
Johns Hopkins Health System
04.2018 - 02.2020
Medical Assistant
St. Agnes Hospital
11.2017 - 04.2018
Medical Assistant
University of Maryland Medical Center
03.2015 - 09.2016
Patient Care Technician
University Of Maryland Rehabilitation & Orthopedic Institute
03.2014 - 03.2015
Certified Nursing Assistant
Accountable Healthcare Staffing
12.2013 - 04.2018
Medical Assisting -
Fortis Institute