Lance Elmore-Mullan
Essex,MD
Summary
Accomplished CDL Class A Driver with Edelen's Heavy Hauling, LLC, recognized for enhancing customer satisfaction through exceptional service and effective communication. Proficient in vehicle inspections and conflict resolution, I consistently navigated logistical challenges, ensuring timely deliveries while maintaining safety standards. A dependable professional committed to excellence in transportation operations.
Automotive professional with strong background in vehicle diagnostics and repair. Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands. Skilled in engine repair, brake systems, and electrical diagnostics.
Overview
11
11
years of professional experience
Work History
CDL Class A Driver
Edelen's Heavy Hauling, LLC
11.2022 - Current
- Operated Class A vehicles for heavy hauling, ensuring compliance with safety regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and reliability.
- Managed loading and unloading of cargo using appropriate equipment and techniques.
- Planned efficient routes to optimize delivery schedules and minimize fuel consumption.
- Collaborated with dispatch team to ensure timely communication regarding delivery status.
- Mentored junior drivers on best practices in safety, navigation, and cargo handling.
- Resolved logistical challenges proactively, maintaining high standards of customer service throughout deliveries.
- Developed strong relationships with clients through excellent communication skills and professional demeanor.
- Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
- Operated with safety and skill to avoid accidents and delays.
- Responded quickly to unexpected challenges such as inclement weather or traffic disruptions, adapting strategies accordingly to maintain delivery commitments without jeopardizing safety standards.
CDL Class B Driver
Sunbelt Rentals
10.2019 - 10.2022
- Operated Class B trucks for safe and timely delivery of rental equipment to job sites.
- Ensured compliance with DOT regulations and safety standards during transportation operations.
- Conducted pre-trip inspections to maintain vehicle safety and performance.
- Coordinated with dispatchers to optimize delivery routes and schedules efficiently.
- Same duties and responsibilities as listed above for Edelen's
CDL Class B Driver
MBG Enterprise
01.2017 - 10.2019
- Operated CDL Class B vehicle for trash/waste/debris/recycling pickup from both commercial and residential locations
- I managed/supervised other drivers and their routes, while simultaneously training them to ensure quality and accuracy in their duties/responsibilities.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Collaborated with dispatch team to coordinate routes for maximum efficiency.
- Trained new drivers on safety protocols and company procedures, enhancing team performance.
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
- Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
- Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
- Streamlined documentation processes by keeping detailed logs of mileage, routes traveled, fuel consumption, and expenses incurred.
Sales Associate
424 Wine & Spirits
01.2015 - 01.2017
- Provided exceptional customer service by assisting customers in product selection and answering inquiries.
- Maintained organized display areas to enhance product visibility and promote sales effectively.
- Processed transactions accurately using point-of-sale systems and handled cash management efficiently.
- Developed strong product knowledge to educate customers on wine and spirits options, fostering informed purchasing decisions.
- Collaborated with team members to optimize inventory management and ensure stock availability for high-demand products.
- Trained and mentored new staff on operational procedures and customer service standards, enhancing team performance.
- Analyzed sales trends to provide insights for inventory replenishment, contributing to improved stock turnover rates.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Long Reach High School
Columbia, MD06-2012
Skills
- Emergency response readiness
- Professionalism and punctuality
- Safe driving practices
- Physical stamina and strength
- Record keeping accuracy
- Basic mechanical aptitude
- Problem-solving capacity
- Strong work ethic
- Customer service
- Time management
- Safe driving
- Dependable and reliable
- Mechanical tools
- Decision-making
Timeline
CDL Class A Driver
Edelen's Heavy Hauling, LLC
11.2022 - Current
CDL Class B Driver
Sunbelt Rentals
10.2019 - 10.2022
CDL Class B Driver
MBG Enterprise
01.2017 - 10.2019
Sales Associate
424 Wine & Spirits
01.2015 - 01.2017
High School Diploma -
Long Reach High School