Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Larissa Hernandez

Silver Spring

Summary

Dynamic and dedicated server and hostess with exceptional customer service skills at Lao Sze Chuan and The villa. Proven ability to multitask and enhance guest experiences through effective communication and problem-solving. Bilingual with strong work ethic, consistently delivering prompt service and training new staff to uphold high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Server

Lao Sce Chuan
12.2024 - 03.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Improved dining experience by providing prompt, attentive service to guests.

Server

Catering The Villa
07.2022 - 03.2025
  • Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Hostess

Lao Sze Chuan
06.2023 - 12.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

John F Kennedy
Silver Spring, MD

Skills

  • Problem solver
  • Empathy
  • Exceptional customer service
  • Guest management
  • Bilingual
  • Communication
  • Training experience
  • Positive
  • Time management
  • Multitasking
  • Great work in rush hours
  • Work Ethic
  • Opening and closing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Lao Sce Chuan
12.2024 - 03.2025

Hostess

Lao Sze Chuan
06.2023 - 12.2024

Server

Catering The Villa
07.2022 - 03.2025

John F Kennedy

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Larissa Hernandez