Larissa Keith
Rosedale,MD
Summary
Strong leader and problem-solver dedicated to fulfill my position while enhancing customer satisfaction and team productivity. Skilled in conflict resolution and staff development, expressing strong communication and organizational skills. Hard-working trainer and mentor with exceptional management abilities. Along with consistently achieving goals with a focus on staff and customer service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Slice on the Avenue
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within given timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving conflict, and ensuring high-quality service.
- Resolved staff member conflicts and concerns and found appropriate solutions.
- Directed all aspects of store operations, including scheduling, inventory and restocking, cash control, and staff development.
- Ensured a clean, organized, and visually appealing store to enhance the customer experience.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reported issues to higher management that were out of my control.
- Assisted with hiring and training new staff members.
- Supervised guests at register, answering questions regarding products.
Cashier and Customer Service Representative
Paulys NY Pizza & Ice Cream
12.2020 - 03.2021
- Greeted and welcomed customers entering store with a smile and responded to customer needs.
- Worked a flexible schedule and picked up shifts when needed.
- Operated and cash register and handled cash and credit card transactions.
- Enhanced customer satisfaction by providing efficient and accurate service.
- Built relationships with customers and other employees.
- Restocked and organized merchandise.
- Resolved customer complaints professionally, and offered proper options that fell under my control.
Education
High School Diploma -
Eastern Technical High School
Essex, MD05-2022
Skills
- Customer service
- Team leadership
- Shift Scheduling & Time management
- Complex Decision-making & Problem-solving
- Staff training and development
- Work Ethic & Reliability
- Strong Communication & Relationship building
- Organizational skills
- Cash Handling & POS Systems
- Inventory Management
- Conflict Resolution
Certification
- ServSafe Food Handler's Certification
Timeline
Manager
Slice on the Avenue
03.2021 - Current
Cashier and Customer Service Representative
Paulys NY Pizza & Ice Cream
12.2020 - 03.2021
High School Diploma -
Eastern Technical High School
Similar Profiles
Katrina WallsKatrina Walls
Team Lead at Slice On the AvenueTeam Lead at Slice On the Avenue
Angie RodriguezAngie Rodriguez
Director of Operations /Director of Hospitality at Slice Factory - Chicago's Original Jumbo SliceDirector of Operations /Director of Hospitality at Slice Factory - Chicago's Original Jumbo Slice
Ayush JainAyush Jain
Pizza Maker at Yummy SlicePizza Maker at Yummy Slice