LARISSA STANDARD
Oxon Hill
Summary
CUSTOMER SERVICE PROFESSIONAL Delivered exceptional customer service within multiply industries to include sales and marketing, restaurants as serving and bartending at great Fine Dining restaurants, in addition to healthcare settings by serving as the primary point of contact for customers service and the medical industry as well as other fields of employment. Proficient in managing check-ins, appointments, and inquiries with a blend of professionalism and empathy. Demonstrated expertise in maintaining accurate records, resolving issues efficiently, and upholding privacy standards to ensure a positive and seamless experience across diverse environments. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
15
15
years of professional experience
Work History
Director of Sales and Marketing
Logistic Energy LLC.
Alexandria
08.2017 - 06.2025
- Responsible for developing and implementing strategies to drive sales growth and enhance brand visibility, overseeing both sales and marketing teams to achieve organizational goals.
- Develop and implement strategic sales and marketing plans to achieve company goals and objectives
- Lead and manage the sales and marketing team, providing guidance, support, and coaching
- Establish clear sales targets, KPIs, and performance benchmarks for measuring progress
- Manage critical negotiations with key stakeholders, clients, and partners
- Cultivate strategic partnerships and alliances to drive sales growth and enhance the company’s market position
- Collaborate with strategic partners and clients to identify new product solutions
- Build and maintain industry relationship
Mixologist
Rinaldi's Riverdale Bowl
Riverdale Park
05.2014 - 10.2016
- Crafted a diverse range of cocktails to meet customer preferences.
- Maintained cleanliness and organization of the bar area and equipment.
- Provided exceptional customer service to enhance guest experiences.
- Maintained an organized and clean bar area.
Member/Provider Services
Care First
Washington
10.2010 - 04.2016
- Experienced healthcare administrative professional with a proven history of overseeing day-to-day clinic operations to maintain an efficient, organized environment.
- Proficient in coordinating patient scheduling, maintaining precise and up-to-date medical records, and overseeing billing and insurance workflows to ensure streamlined front-office operations and patient satisfaction.
- Committed to delivering outstanding customer service and fostering a smooth, positive experience for every patient interaction.
- Collected and verified personal information, insurance details, and medical history accurately.
- Completed and maintained all required forms and documentation accurately.
- Scheduled and confirmed appointments, including follow-ups, based on patient and provider availability.
- Verified insurance eligibility and explained benefits to patients in a clear, supportive manner.
- Trained in the FLEXX & CARE Systems to complete simple claim adjustments.
- Served as a liaison between Medical Providers and Utilization Management
- Washington DC
Education
High School Diploma -
Jane Addams Vocational
Bronx, NYSkills
- Microsoft Word
- Office
- Excel
- Customer relationship management
- Problem solving
- Relationship building
- Cocktail crafting
- Attention to detail
- Effective communication
Timeline
Director of Sales and Marketing
Logistic Energy LLC.
08.2017 - 06.2025
Mixologist
Rinaldi's Riverdale Bowl
05.2014 - 10.2016
Member/Provider Services
Care First
10.2010 - 04.2016
High School Diploma -
Jane Addams Vocational