Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Sr. Standard Products Service Technician
Phenix Technologies
Accident
10.2021 - Current
Repaired and maintained electronic systems to ensure optimal performance.
Collaborated with team members to enhance service delivery processes.
Utilized diagnostic tools to troubleshoot equipment malfunctions effectively.
Provided technical support to customers regarding equipment operation and maintenance.
Trained new technicians on safety protocols and repair procedures consistently.
Diagnosed problems and determined solutions for various customer issues.
Communicated with clients for outstanding customer service and to increase repeat business.
Troubleshot electrical circuits using schematics and diagrams.
Responded quickly to emergency calls from clients needing immediate assistance.
Provided training on the safe usage of equipment when needed.
Quoted and entered all service and parts orders.
SPD Test and Service Technician
Phenix Technologies
Accident
03.2018 - 10.2021
Performed regular maintenance on equipment to ensure optimal performance.
Diagnosed and repaired mechanical issues to minimize downtime.
Utilized diagnostic tools to identify problems in machinery quickly.
Documented service activities and repairs in the company database.
Diagnosed problems and determined solutions for various customer issues.
Troubleshot electrical circuits using schematics and diagrams.
Inspected equipment for proper operation and safety hazards prior to use.
Tested repaired items to ensure functionality before returning them to customers.
Filled out work orders, repair logs and maintenance plans to document work completed.
Kept records of parts and equipment used in projects to update inventory.
Small Wireman
Phenix Technologies
Accident
07.2014 - 03.2018
Assembled both control units and transformers for high voltage test equipment
Followed schematics for proper wiring
Able to solder both through hole components and surface mount components
Electronics Technician
United States Navy, USN
Great Lakes
08.2011 - 07.2014
Conducted routine maintenance on electronic systems and equipment.
Operated diagnostic tools to troubleshoot technical issues efficiently.
Collaborated with team members to install and repair electronic components.
Documented repair processes and maintenance activities for compliance records.
Ensured safety protocols were followed during all technical operations and repairs.
Replaced defective parts using soldering techniques as required.
Identified and diagnosed malfunctioning electronic components, systems, and equipment.
Reviewed service manuals and schematics while troubleshooting to determine root cause of malfunctioning units.
Documented repairs, inspections and testing for equipment in logging database.
Performed preventive maintenance on electronics systems to ensure optimal performance.
Lead Sales Technician/Standard Service Technician at Daycool Heating and AirLead Sales Technician/Standard Service Technician at Daycool Heating and Air
Sr Field Service Technician at Sensormatic Retail Solutions/Johnson ControlsSr Field Service Technician at Sensormatic Retail Solutions/Johnson Controls
<ul><li>13 years of Expertise in the field of Banking operations, sales and Relationship Management.</li><li>Maintaining Standard of Performance Score card and being Topper in PAN India level.</li><li>Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.</li><li>Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.</li></ul> at Equitas Small Finance Bank Ltd<ul><li>13 years of Expertise in the field of Banking operations, sales and Relationship Management.</li><li>Maintaining Standard of Performance Score card and being Topper in PAN India level.</li><li>Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.</li><li>Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.</li></ul> at Equitas Small Finance Bank Ltd