LaSheila Morsell
Hyattsville
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to details and strong decision-making skills to mange multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Receptionist
CalvertHealth Medical Center
08.2022 - Current
- I would manage physical and digital office files.
- I would juggle many tasks, such as answering phone calls, organizing files, and schedule appointments for clients.
- If there was an situation with a client ts I would identify and resolve the issues.
- I build and maintain positive relationship with colleagues and clients
- I have clear and concise communication by interacting with colleagues and clients.
- I have the ability to manage multiple tasks, prioritize effectively, and maintain organized work spaces.
- I have manage time to meet any deadlines and prioritize tasks.
- I provide excellent support to internal and external customers.
- I collaborate effectively with others to achieve common goals.
- I pay close attention to what others are saying and understanding their needs.
- I'm reliable and responsible in carrying out assigned tasks.
Substitute Teacher
CALVERT COUNTY PUBLIC SCHOOLS
02.2021 - 05.2023
- I’m a substitute teacher for the Calvert County Public School; I love working with children I’m going to college to become a teacher and I love the opportunity to be a teacher. The kids have fun with my lessons I have fun with the kids and teaching different grades.
Front Desk Receptionist
Calvert Memorial Hospital
01.2017 - 05.2023
- I experience with multi-line phone systems and call routine.
- I have efficient data entry is a must for maintaining records and updating databases.
- I have knowledge of operating copiers, fax machines, printers, and computers.
- I manage income and outgoing mail and deliveries.
- I order and maintain stock of office supplies.
- I coordinate meetings and appointment for clients.
- I assist with the preparation of documents and maintain organized files.
- I make a positive first impression and creating a welcoming atmosphere.
- I address clients inquiries, resolving issues, and escalating complex problem when necessary.
- I maintain a clam and professional manner, especially when handling challenging situation.
- I manage multiple tasks simultaneously, such as answering phones, greeting visitors, and handling paperwork.
- I prioritize tasks and completing them efficiently within deadlines.
- I ensure accuracy in data entry, record keeping, and other administrative tasks.
- I collaborate effectively with colleagues other departments.
- I'm reliable and responsible in carrying out assigned tasks.
- I adjust to change priorities and new situations.
Education
Associate's degree - Business Administration
College of Southern Maryland
Prince Frederick, MD07.2025
High school diploma - General Studies
Huntingtown High School
Huntingtown, MD05.2017
Skills
- Customer service (2 years)
- Computer skills (3 years)
- Microsoft Excel (3 years)
- Experience with children (2 years)
- Organizational skills (5 years)
- Experience Working With Students
- Microsoft Office (5 years)
- Administrative experience (3 years)
- Microsoft Word (4 years)
- Medical receptionist (2 years)
- Office experience (4 years)
- Filing (3 years)
- Multi-line phone systems (4 years)
- communication skills
- problem-solving
- time management
- multitasking
- organization
- interpersonal communication
- adaptability
- active listener
- calendar management
- conflict resolution
- scheduling
- answering phones
- technical proficiency
- critical thinking
Timeline
Administrative Assistant/Receptionist
CalvertHealth Medical Center
08.2022 - Current
Substitute Teacher
CALVERT COUNTY PUBLIC SCHOOLS
02.2021 - 05.2023
Front Desk Receptionist
Calvert Memorial Hospital
01.2017 - 05.2023
High school diploma - General Studies
Huntingtown High School
Associate's degree - Business Administration
College of Southern Maryland
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