Lashira Darby
Baltimore
Summary
To obtain a career in the medical professional field.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Healthcare professional with solid foundation in implementing and optimizing Epic Ambulatory systems. Known for driving efficiency and enhancing patient care through innovative EHR solutions. Recognized for strong team collaboration and adaptability in dynamic environments. Skilled in system troubleshooting, training, and workflow optimization.
Skilled healthcare IT consultant with deep expertise in Epic Ambulatory systems. Consistently deliver impactful solutions by leveraging strong analytical abilities and comprehensive knowledge of electronic health record systems. Excel in team collaboration and adapt effectively to evolving project needs. Known for problem-solving, training users, and optimizing workflows to enhance patient care delivery.
Overview
17
17
years of professional experience
Work History
CMA/Ambulatory Coordinator Ll
University Ealth Center
08.2016 - Current
- Coordinated the scheduling of medical and therapeutic services provided to patients.
- Communicated with clients and caregivers of any schedule changes, cancellations or additions.
- Drafted detailed notes of caregiver interaction and communication with families.
- Maintained and updated patient authorization for services.
- Monitored and recorded vital signs for about 40 patients per day
- Performed approximately 20 - 25 phlebotomy sticks and EKGs per day
- Collected various specimen such as stool, urine and blood and prepared them for the lab
- Handled Urinalysis procedures using the urine dipstick
- Administered rapid strep, tests in addition to One step pregnancy test
- Assisted with other procedures such as Ear Irrigations and Spirometry tests
- Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in these prescriptions
- Led financial reporting and analysis to enhance decision-making processes.
- Developed and implemented budgeting frameworks to optimize resource allocation.
- Mentored junior team members on best practices in cost management and compliance.
- Developed and implemented strategic initiatives to drive process improvements and reduce costs.
- Led cross-functional teams to enhance operational efficiency and quality standards.
- Analyzed market trends to inform decision-making and align business strategies with customer needs.
Unit Associate
Johns Hopkins Hospital
06.2015 - 06.2017
- Maintaining inventory supply and stocking units according to established procedures and standards
- Transporting patients and equipment
- Assisting nursing and medical personnel in delegated direct/indirect patient care activities
- Answering phones and relaying messages
Medical Assistant Extern
Dr. Naresh Khanna
02.2016 - 04.2016
- Scheduled patient appointments and called in prescriptions, faxing/copying
- Prepare patients for exams: vitals, reason for visit, patient history, etc.
- Performed winged infusion and venipuncture blood draws; prepared specimen for pick-up
- Administered Flu vaccinations, performed urinalysis tests and EKGs
- Assisted the Registered Nurse with patient recovery for minor surgeries and procedures
- Prepared Colonoscopy/EDG machine for in-office procedures
Research Associate
Johns Hopkins Hospital School of Public Health
04.2008 - 04.2012
- Responsible for recruiting adolescents to submit surveys
- Assisted with special projects as needed
- Performed data entry
- Conducted comprehensive literature reviews to support research projects and identify knowledge gaps.
- Collaborated with interdisciplinary teams to design and implement public health studies.
Education
Medical Assistant Program
Brightwood College
Towson, MD04.2016
BBA - Business Administration
Strayer University
06-2025
MBA - Management
Strayer University
09-2026
Skills
- CPR/First Aid (AHA)
- Patient Scheduling
- Urinalysis/Specimen Collection
- Measuring Vital Signs
- Venipuncture and Capillary Puncture
- Microsoft Office Proficient
- Medical Terminology
- Medical Records Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
CMA/Ambulatory Coordinator Ll
University Ealth Center
08.2016 - Current
Medical Assistant Extern
Dr. Naresh Khanna
02.2016 - 04.2016
Unit Associate
Johns Hopkins Hospital
06.2015 - 06.2017
Research Associate
Johns Hopkins Hospital School of Public Health
04.2008 - 04.2012
Medical Assistant Program
Brightwood College
BBA - Business Administration
Strayer University
MBA - Management
Strayer University
Similar Profiles
Silvan Gabriel PlessSilvan Gabriel Pless
PhD Candidate at Research Center for Clinical Neuroimmunology and Neuroscience Basel (RC2NB), University Hospital Basel (USB), University of Basel, Basel, SwitzerlandPhD Candidate at Research Center for Clinical Neuroimmunology and Neuroscience Basel (RC2NB), University Hospital Basel (USB), University of Basel, Basel, Switzerland
Kennedy GachieKennedy Gachie
RN, Float Pool at OU Health University of Oklahoma Medical Center - Adult CenterRN, Float Pool at OU Health University of Oklahoma Medical Center - Adult Center
Katie Ludlow RN BSN OCNKatie Ludlow RN BSN OCN
Assistant Nurse Manager at University Hospitals Seidman Cancer Center – Geauga Medical CenterAssistant Nurse Manager at University Hospitals Seidman Cancer Center – Geauga Medical Center
Tyron Giles DPTTyron Giles DPT
Store Associate at Weis Markets IncStore Associate at Weis Markets Inc
KATIE BROWNKATIE BROWN
Select Account Executive at Cisco SystemsSelect Account Executive at Cisco Systems