Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
ACHIEVEMENTS
Labratorian of the Year 2010, 2018
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LA’SHONDA NERO

Baltimore,MD

Summary

Experienced support services leader with a strong record of streamlining operations and elevating service quality. Skilled in building collaborative teams and adapting to the evolving needs of fast-paced environments. Recognized for clear communication, strong leadership, and a solution-focused approach to challenges. Consistently drives team performance, enhances workflow efficiency, and supports organizational goals through strategic oversight and hands-on leadership.

Overview

16
16
years of professional experience

Work History

Support Services Supervisor

LabCorp
02.2023 - Current
  • Collaborate with hospital and Labcorp staff across 5 Maryland LabCorp-serviced hospitals
  • Evaluate employee performance for a team of [ADD NUMBER HERE], providing mentoring, constructive feedback, and a supportive work environment as needed
  • Maintain detailed team PLB calendar and records of all support activities, ensuring transparency and accountability across the department
  • Coordinate efforts among various stakeholders during crisis situations, ensuring timely resolution of pressing issues without compromising service quality
  • Enhance customer satisfaction by consistently providing prompt, accurate, and thorough assistance in resolving issues
  • Facilitate an open feedback loop with both internal colleagues and external customers to improve processes based on their input continuously
  • Implement quality control measures to maintain consistency in service provision standards across the team [WHAT HAVE YOU DONE SPECIFICALLY HERE]
  • Assess personnel performance and implemented incentives and team-building events to boost morale and continuing education

Lab Assistant

LabCorp
07.2009 - 02.2023
  • Prepared and managed specimen sample handling, receiving, storage and inventory for designated departments/locations before laboratory analysis and testing
  • Unpacked and logged specimens from branches or ports, routed specimens by type to various staging areas
  • Prepares all specimens received for testing in designated laboratory departments or locations such as staging of specimens, centrifuge, separate serum, and blood smears. Aliquots sample for departments
  • Prepares excess specimen samples for storage and resolves and documents problem specimens
  • Packing and Tracking specimens to be shipped to the Raritan
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Lab specialized data entry

Reference Test Clerk

LabCorp
07.2012 - 02.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Specimen Accessioner

LabCorp
07.2009 - 07.2012
  • Contributed to the achievement of team objectives by actively participating in staff meetings and offering constructive feedback for continuous improvement initiatives.
  • Ensured accurate test results by meticulously verifying patient information and test orders.
  • Promoted patient satisfaction with prompt resolution of inquiries related to specimen collection or testing procedures.
  • Contributed to quality control initiatives by identifying and reporting any discrepancies or errors in specimen handling.

Education

High School Diploma -

Lake Clifton High School
Baltimore, MD
06.2002

Skills

  • Technical support expertise (SIS, 1100, EAssist, Labcorp Link)
  • Proficient: Microsoft Office (PowerPoint, Word, Excel, Teams)
  • Customer Relationship Liaison
  • Staffing and Equipment Troubleshooting
  • Staff training and development
  • Coaching and mentoring
  • Workload management
  • Laboratory management
  • Policy development
  • Office administration

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Timeline

Support Services Supervisor

LabCorp
02.2023 - Current

Reference Test Clerk

LabCorp
07.2012 - 02.2023

Specimen Accessioner

LabCorp
07.2009 - 07.2012

Lab Assistant

LabCorp
07.2009 - 02.2023

High School Diploma -

Lake Clifton High School

ACHIEVEMENTS

-Laboratorian of the Year April 2011

Labratorian of the Year 2010, 2018

  • Selected Labratorian of the Year in 2010 and 2018
  • Best in Class in 2015

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LA’SHONDA NERO