Lassine Pierre Guindo
Beltsville
Summary
IT Specialist with a proven track record at the University of Maryland Extension, excelling in technical support and data visualization. Developed interactive dashboards that enhanced call center efficiency and drove community digital inclusion initiatives. Skilled in Python and recognized for strong problem-solving abilities, fostering improved digital literacy among diverse populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
University of Maryland Extension
07.2024 - Current
- Provided phone and in-person tech support focusing on troubleshooting, OS recovery, and device setup. Developed interactive dashboards for call center data analysis and trend monitoring, including a geo map displaying call locations to deliver actionable insights.
- Assisted community members in accessing digital inclusion resources and affordable broadband services. Offered targeted guidance and training to enhance digital literacy among Maryland residents.
- Conducted research to identify local resources and community needs, ensuring effective digital access and inclusion initiatives.
Administrative Assistant II
University of Maryland Extension
10.2023 - 06.2024
- Assisted community members in accessing digital inclusion resources and affordable broadband services.
- Conducted research to identify local resources and drive inclusion initiatives.
COURTESY CLERK-BUNDLER
Giant Food
06.2019 - 03.2022
- Maintained fully stocked shelves and a welcoming store atmosphere across grocery, produce, and
- dairy. Created engaging product displays, ensured neat organization, and trained new employees.
- Provided exceptional customer service to enhance every shopping experience.
Education
Associate of Science - Computer Technology
Bowie State University
Bowie, MD05-2025
Associate of Science - Information Technology
Prince George's Community College
Upper Marlboro, MD12-2022
Skills
- Programming Languages: Python, JavaScript, HTML, CSS
- Data Visualization & Analytics: Google Looker Studio (Call Center Data Analysis & Trend Monitoring), Basic SQL, Kibana
- Cybersecurity: Wireshark, Event Viewer, Elastic Stack, Snort, John the Ripper, VirtualBox, Linux (Kali, Ubuntu, CentOS, Parrot OS)
- Security Frameworks: NIST, OWASP, MITRE ATT&CK, Cyber Kill Chain
- Creative & Design Tools: Blender, Canva
- Web Development: WordPress, Wix, Squarespace
- Technical Support: Phone and in-person tech support, Remote Desktop Protocol (RDP), Troubleshooting, OS Recovery, Device Setup & Configuration
- Other Skills: Microsoft Office Suite, Google Workspace, Logical Problem-Solving, Critical Thinking, Team Leadership, Project Coordination
Certification
- ArcX Foundation Cyber Threat Intelligence Analyst Certificate
- Google Cybersecurity Professional Certificate
- Introduction to Data Science Cisco Networking Academy
- Coursera/Introduction To TCP/IP
Yonsei University
Languages
English
French
Bambara
Timeline
IT Specialist
University of Maryland Extension
07.2024 - Current
Administrative Assistant II
University of Maryland Extension
10.2023 - 06.2024
COURTESY CLERK-BUNDLER
Giant Food
06.2019 - 03.2022
Associate of Science - Computer Technology
Bowie State University
Associate of Science - Information Technology
Prince George's Community College
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