LaTanya Lee
Upper Marlboro
Summary
Public safety professional with over seven years of experience in crisis intervention and emergency response planning. Demonstrated ability to develop secure environments that prioritize safety and well-being for students, staff, and visitors in educational settings. Expertise in risk assessment and implementation of safety protocols to mitigate potential threats.
Overview
14
14
years of professional experience
Work History
Women's Sales Associate
Macy's
Waldorf
12.2025 - Current
- Delivered exceptional customer service to enhance shopping experiences and boost satisfaction.
- Informed customers about promotions and loyalty programs to encourage repeat purchases.
- Assisted customers with product selections and inquiries for informed decision-making.
- Educated customers on promotions and loyalty programs to encourage repeat purchases.
- Worked with team members to meet daily sales targets consistently.
- Processed transactions accurately using point-of-sale systems to ensure operational efficiency.
- Arranged merchandise displays to improve visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
Correctional Officer
Prince Georges County Dept of Corrections
Upper Marlboro
02.2017 - 10.2025
- Ensured inmate safety by supporting rehabilitation and reducing recidivism rates.
- Monitored inmate behavior to maintain order and enhance rehabilitation outcomes.
- Enforced rules and regulations to ensure a secure environment.
- Responded promptly to emergencies with professional resolutions.
- Conducted inspections and safety checks for compliance and efficiency.
- Implemented surveillance systems to strengthen monitoring and security.
- Collaborated on protocol adherence to reduce incidents and enhance security measures.
- Trained staff in conflict resolution to manage tensions effectively.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Bank Teller
Prince Georges County Federal Credit Union
Bowie
02.2016 - 02.2017
- Efficiently processed transactions, enhancing customer satisfaction and operational precision.
- Resolved inquiries swiftly, fostering customer loyalty and improving service quality.
- Balanced cash drawers with accuracy, ensuring financial integrity and trust.
- Identified cross-selling opportunities to increase product uptake.
- Collaborated to streamline processes, improving service quality.
- Processed over 200 transactions daily, contributing to customer satisfaction and branch efficiency.
Sales Associate
Adidas
Annapolis
09.2013 - 06.2016
- Drove customer satisfaction by implementing personalized service strategies, resulting in noticeable improvements in repeat customer visits.
- Enhanced customer engagement through strategic campaigns, leading to a 40% sales increase.
- Resolved product issues to strengthen customer loyalty and encourage repeat business.
- Streamlined operations and inventory management to enhance service quality.
- Maintained accurate sales records and conducted inventory audits to ensure compliance with corporate standards.
Server Assistant/Sales
Spirit of Washington
Washington
05.2012 - 06.2016
- Enhanced guest satisfaction through attentive service and efficient dining area management.
- Proactively addressed customer needs to increase repeat visits and foster customer loyalty.
- Optimized event setups to ensure seamless operations and enhance guest experiences.
- Collaborated with team to improve service processes, enhancing overall efficiency.
- Fostered positive team atmosphere to enhance collaboration and support consistent delivery of exceptional customer service.
- Supported daily operations by maintaining cleanliness and organizing furniture for events.
Education
EPA 608 Universal Certification - HVAC
Southern Maryland HVAC Academy
Indian Head, MD05-2026
High School Diploma -
Frederick Douglass
Upper Marlboro, MD08-2011
Skills
- Negotiation strategies for sales
- Customer service excellence
- Market trend analysis
- Product expertise
- Sales data reporting
- Crisis intervention techniques
- Inventory oversight
- Effective communication skills
- Collaborative teamwork across functions
- Commitment to diversity and inclusion
- Safety operations protocols
- Risk evaluation practices
- Equipment maintenance standards
- Emergency response planning
- Access control monitoring
- Incident documentation and reporting
- Group collaboration skills
- Public safety awareness
- HVAC design principles
- Effective problem resolution
- Regulatory compliance guidelines
- Overall safety practices
- Inmate behavior modification tactics
- Safety compliance monitoring
- Interpersonal communication skills
Timeline
Women's Sales Associate
Macy's
12.2025 - Current
Correctional Officer
Prince Georges County Dept of Corrections
02.2017 - 10.2025
Bank Teller
Prince Georges County Federal Credit Union
02.2016 - 02.2017
Sales Associate
Adidas
09.2013 - 06.2016
Server Assistant/Sales
Spirit of Washington
05.2012 - 06.2016
EPA 608 Universal Certification - HVAC
Southern Maryland HVAC Academy
High School Diploma -
Frederick Douglass