La Tanya Hill
Randallstown
Summary
Dynamic Program Specialist with a proven track record at Mosaic Group, enhancing service delivery and program success through effective needs assessments and strategic partnerships. Skilled in program coordination and persuasive communication, adept at building relationships and improving processes. Demonstrated ability to manage multiple priorities, showcasing reliability and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Specialist
Mosaic Group
08.2019 - Current
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Monitored employee work and developed improvement plans.
- Interviewed and recommended team members for hire.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
Certified Peer Support Specialist
GBMC Hospital
07.2018 - 08.2019
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
- Promoted client self-advocacy through education on rights, responsibilities, and navigating complex systems of care.
Education
Associate of Science - Business Administration
Howard County Community College
Columbia, MD06-2009
Skills
- Group and individual instruction
- Proactive mindset
- Report creation
- Scheduling proficiency
- Persuasive communication style
- Generating schedules
- System enhancement
- Community building
- Program coordination
- Patient relationship management
- Problem-solving abilities
- Multitasking
- Reliability
- Counseling techniques
- Documentation skills
Certification
Certified Peer Recovery Specialist (CPRS)
Registered Peer Supervisor (RPS)
Recovery Coach Professional (RCP)
Recovery Coach Professional Facilitator (RCPF)
Timeline
Program Specialist
Mosaic Group
08.2019 - Current
Certified Peer Support Specialist
GBMC Hospital
07.2018 - 08.2019
Certified Peer Recovery Specialist (CPRS)
Registered Peer Supervisor (RPS)
Recovery Coach Professional (RCP)
Recovery Coach Professional Facilitator (RCPF)
Associate of Science - Business Administration
Howard County Community College
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