LATASHA GREGORY CARTHENS

• Generated reports regarding occupancy rates, room availability, average daily rate, and revenue per available room as needed by management
• Inspected facilities regularly in order to identify potential issues or maintenance needs
• Resolved customer complaints in an efficient manner while ensuring customer loyalty and satisfaction
• Oversaw the development of promotional material such as flyers or newsletters that advertise salon amenities
• Developed and implemented effective customer service protocols to ensure a high level of guest satisfaction
• Coordinated with housekeeping staff to ensure rooms were prepared according to schedule prior to Tenant lease signage
• Greeted and welcomed guests upon their arrival at the Salon and answered any questions they had regarding amenities and services

• Completed restaurant opening and closing duties by restocking stations and cleaning eating areas
• Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
• Set dining tables according to type of event and service standards
• Checked on guests to verify satisfaction with each course
• Assisted with training new wait staff members to ensure proper procedures were followed at all times
• Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods

Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine

• Memorized frequent customer preferences to build relationships and loyalty
• Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders

• Managed high priority and confidential information
• Prepared expense reports and tracked budgets
• Reminded managers of important deadlines and engagements
• Developed filing systems for client and internal documents
• Organized important financial documents and receipts into company filing systems
• Answered calls and emails from clients and delivered messages on behalf of executives
• Communicated well with clients in writing, by phone and in person
• Coordinated schedules with clients to provide prompt assistance with daily activities

• Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
• Set dining tables according to type of event and service standards
• Checked on guests to verify satisfaction with each course
• Assisted with training new wait staff members to ensure proper procedures were followed at all times
• Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
• Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
• Memorized frequent customer preferences to build relationships and loyalty
• Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders