LATASHA SANDERS
Reisterstown
Summary
Results-driven Store Manager recognized for exceeding sales targets and cultivating a performance-oriented team. Expertise in recruiting, training, and developing associates to enhance customer engagement and operational efficiency. Dedicated to creating an inviting store environment that prioritizes customer satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
STORE MANAGER
Bassett Furniture
Hunt Valley
04.2022 - Current
- Achieved sales and profit goals through targeted strategies.
- Oversaw daily store operations to ensure efficient service and optimal customer experience.
- Recruit and motivate a performance-driven sales team
- Led team development through coaching and mentorship.
- Created and managed store schedules to ensure adequate staff coverage.
- Cultivated positive relationships with customers to enhance loyalty and repeat business.
- Designed a welcoming and engaging environment for customers and associates to foster satisfaction and collaboration.
- Handle customer service issues and guide support personnel
STORE MANAGER
Z Gallerie
Columbia
06.2017 - 03.2022
- Managed retail operations, driving sales and customer satisfaction
- Hired, trained, and coached associates to enhance team skills and service quality
- Demonstrated strong leadership in team projects
- Provided excellent customer service in retail environment
- Ability to manage budgets and financial reporting
- Inventory management expertise
- Created weekly schedules to ensure optimal staff coverage
- Utilized problem-solving skills to address customer issues
ASSISTANT STORE MANAGER
Walmart
Pasadena
05.2013 - 03.2017
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising
- Coordinated, monitored and reported on daily operations to ensure smooth functioning of store activities
- Recruiting, training and supervising employees
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions
- Assisted in developing new sales and recruitment strategies to enhance store performance
- Ensuring the store environment complies with health and safety regulations
- Resolved customer complaints and concerns promptly to maintain customer satisfaction
Education
Bachelor of Science - PSYCHOLOGY
Southern New Hampshire University
Manchester, NH12-2024
Skills
- Sales management
- Inventory management
- Budget management
- Operational efficiency
- Time management
- Leadership and motivation
- Team training
- Decision making
- Problem solving
- Critical thinking
- Conflict resolution
- Complaint resolution
- Active listening
- Employee motivation
- Product knowledge
Certification
Certified Professional Organizer 2021
AWARDS
DEAN'S LIST 2023, President's List 2023, HONOR ROLL - Terms 1-4 2022-2024
Timeline
STORE MANAGER
Bassett Furniture
04.2022 - Current
STORE MANAGER
Z Gallerie
06.2017 - 03.2022
ASSISTANT STORE MANAGER
Walmart
05.2013 - 03.2017
Bachelor of Science - PSYCHOLOGY
Southern New Hampshire University