Latayviya Holloway
Baltimore
Summary
Professional administrative support with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
3
3
years of professional experience
Work History
Levindale Hebrew Hospital & Geriatric Center
Unit Clerk
06.2024 - Current
- Completed clerical tasks such as filing, copying, faxing, and distributing mail.
- Enhanced unit efficiency with proper scheduling of patients'' tests, appointments, and procedures.
- Enters data into PCC & Cerner for pre-registered, direct admits and intro-hospital transfer patients
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Host/Hostess
Medium Rare
11.2023 - 06.2024
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Front Desk Golf Service
TopGolf
10.2022 - 01.2024
- Observed guests for proper use of equipment and respectful behavior on property.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Handled clerical and cashier work inside clubhouse to assist players.
&Pizza
Team Member
03.2022 - 10.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Education
High School Diploma -
Bard High School Early College
Baltimore, MD05.2022
Skills
- Dependable and Cooperative
- Verbal Communication
- Collaboration and Teamwork
- Problem Solving
- Appointment scheduling
- Adaptability and Flexibility
- Preparing charts
- Multitasking and Organization
- Attentive Service
- Arranging transportation
- Friendly, positive attitude
Timeline
Levindale Hebrew Hospital & Geriatric Center
Unit Clerk
06.2024 - Current
Host/Hostess
Medium Rare
11.2023 - 06.2024
Front Desk Golf Service
TopGolf
10.2022 - 01.2024
&Pizza
Team Member
03.2022 - 10.2022
High School Diploma -
Bard High School Early College
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