Summary
Overview
Work History
Education
Skills
Timeline
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LaTese Moore

Hyattsville

Summary

I excel in team leadership and customer service, significantly enhancing operational efficiency and client satisfaction. My expertise in money handling and problem-solving led to a notable reduction in discrepancies, showcasing my ability to drive success and foster a positive work environment.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Astro Doughnuts and Fried Chicken
08.2020 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Dental Office Receptionist

Team Placement Service
09.2016 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
  • Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Office Manager

Howard University College of Dentistry
03.2013 - 09.2016
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Dental Assistant

Las Americas Dental
09.2012 - 03.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Treatment Plan Coordinator

Farishian & Associates Inc
05.2009 - 09.2012
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Demonstrated a commitment to excellent patient care by consistently following up on treatment progress, addressing concerns, and providing support as needed.
  • Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
  • Facilitated timely insurance claims processing by accurately verifying coverage and obtaining necessary authorizations.
  • Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
  • Reduced errors in treatment plans by thoroughly reviewing documents and collaborating with healthcare providers to ensure accuracy.

Education

High School Diploma -

Northwestern High School
Hyattsville, MD
06.2002

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving

Timeline

Assistant Manager

Astro Doughnuts and Fried Chicken
08.2020 - 07.2024

Dental Office Receptionist

Team Placement Service
09.2016 - 01.2020

Office Manager

Howard University College of Dentistry
03.2013 - 09.2016

Dental Assistant

Las Americas Dental
09.2012 - 03.2013

Treatment Plan Coordinator

Farishian & Associates Inc
05.2009 - 09.2012

High School Diploma -

Northwestern High School

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LaTese Moore