Latesia Milbourne
Salisbury
Summary
Dedicated Home Care Provider at Thomas & Thomas, skilled in compassionate caregiving and care plan management. Enhanced client well-being through personalized support and effective communication. Proven ability to document progress accurately and educate families on medication adherence, fostering independence and dignity in daily living activities.
Overview
8
8
years of professional experience
Work History
Home Care Provider
Thomas & Thomas
06.2023 - Current
- Provided compassionate care and support to clients, enhancing daily living activities and overall well-being.
- Monitored client health by recording vital signs and reporting changes to healthcare professionals as needed.
- Assisted clients with personal hygiene, grooming, and meal preparation, ensuring comfort and dignity.
- Developed individualized care plans in collaboration with families and healthcare providers to meet specific needs.
- Educated clients and families on medication management, promoting adherence to prescribed regimens.
- Maintained accurate documentation of client progress and care activities for compliance and quality assurance.
- Trained new staff on best practices for patient care, fostering a supportive team environment.
- Implemented safety protocols to minimize risks and ensure a safe living environment for clients.
Direct Support Professional Caregiver
Sea Care Llc
09.2021 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Supported development of personalized care plans, ensuring tailored assistance for each client's needs.
- Monitored clients' physical and emotional well-being, promptly addressing any concerns or changes in condition.
- Collaborated with healthcare professionals to implement therapeutic interventions and improve client outcomes.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Front Desk Receptionist
Best Western Hotel
03.2021 - 10.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and facility usage to optimize staff efficiency.
- Maintained accurate records of guest inquiries and complaints, enhancing customer service responsiveness.
- Assisted in onboarding and training new reception staff, fostering a collaborative team environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Telemarketer
Easy Rest Adjustable Beds
08.2017 - 11.2019
- Established rapport with clients to facilitate effective communication and enhance customer satisfaction.
- Utilized CRM systems to track interactions and manage leads efficiently.
- Conducted market research to identify potential customers and tailor outreach strategies accordingly.
- Collaborated with team members to refine sales scripts and improve call effectiveness.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Education
Nursing Administration
Wor-Wic Community College
Salisbury, MONursing
Parkside High School
Salisbury, MD06.1999
Skills
- Compassionate caregiving
- Patient care
- Meal preparation
- Housekeeping
- Progress documentation
- Client documentation
- Medication administration
- Care plan management
- Medical appointment coordination
- Relationship building
- Clinical documentation and reporting
Timeline
Home Care Provider
Thomas & Thomas
06.2023 - Current
Direct Support Professional Caregiver
Sea Care Llc
09.2021 - Current
Front Desk Receptionist
Best Western Hotel
03.2021 - 10.2023
Telemarketer
Easy Rest Adjustable Beds
08.2017 - 11.2019
Nursing Administration
Wor-Wic Community College
Nursing
Parkside High School