Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Latia Bell

Laurel

Summary

An experienced hospitality specialist with a robust background in fast-paced restaurant settings. Committed to providing outstanding guest experiences through effective communication and teamwork. Demonstrated ability to manage diverse tasks independently, leveraging sound judgment and problem-solving skills. Supervisory experience enhances the capability to lead and motivate teams in high-pressure situations while maintaining a positive work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

George Martin's Grillfire
Hanover
08.2022 - Current
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.

Leasing Professional

Southern Management
New Carrollton
12.2024 - 05.2025
  • Developed and maintained positive relationships with tenants, vendors, and contractors.
  • Processed applications from prospective tenants including conducting credit checks and verifying references.
  • Advertised vacant rental units through various media outlets such as newspapers, websites, classified ads.
  • Reviewed lease agreements for accuracy prior to signing by both parties.
  • Created marketing campaigns designed to promote available rentals within the community.
  • Organized and conducted weekly apartment tours for prospective tenants.

Night Auditor

Southern Management
Hanover
04.2022 - 12.2024
  • Reported any discrepancies immediately upon discovering them.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.

Front Desk Supervisor

Autobahn Indoor Speedway
Sterling
10.2020 - 03.2022
  • Coordinated with other departments to ensure smooth operations of the front desk area.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Implemented strategies for improving customer service standards across the department.
  • Ensured that all safety regulations were followed at all times.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Resolved conflicts between customers or staff members in a professional manner.

Birthday Party Host/Cashier

Chuck E Cheese
Herndon
11.2017 - 04.2020
  • Ensured a safe environment by monitoring children's behavior.
  • Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.
  • Facilitated efficient clean-up of event space before departure.
  • Provided food, beverages, and cake for all attendees.
  • Recorded special moments during the event with photographs or videos.
  • Set up decorations, balloons, and other materials for the celebration.
  • Enforced rules regarding safety protocols during activities like face painting or swimming pool usage.

Hostess

Olive Garden
Sterling
01.2019 - 03.2020
  • Assisted servers in bussing tables when needed during busy periods.
  • Accurately recorded customer information into reservation system.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Verified reservations and wait times with customers.

Education

High School Diploma -

Westfield High School
Chantilly
06-2020

Some College (No Degree) - Marine Biology

Old Dominion University
Norfolk, VA

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Cash handling
  • Food safety
  • Time management
  • Attention to detail
  • Communication skills
  • Problem solving
  • Quality control
  • Guest engagement
  • Shift management
  • Strong work ethic
  • Team member support
  • Multitasking and organization
  • Hospitality service expertise

Certification

  • TIPS Certified

Languages

Spanish
Limited

Accomplishments

  • The Joyce-Gillespie-Harrington Educational and Charitable Foundation Meritorious Achievement Award
  • Chantilly Pyramid Minority Student Achievement Committee Award

Timeline

Leasing Professional

Southern Management
12.2024 - 05.2025

Server

George Martin's Grillfire
08.2022 - Current

Night Auditor

Southern Management
04.2022 - 12.2024

Front Desk Supervisor

Autobahn Indoor Speedway
10.2020 - 03.2022

Hostess

Olive Garden
01.2019 - 03.2020

Birthday Party Host/Cashier

Chuck E Cheese
11.2017 - 04.2020

High School Diploma -

Westfield High School

Some College (No Degree) - Marine Biology

Old Dominion University

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Latia Bell