Detail-oriented and skilled Patient Support Specialist with over 8 years in healthcare. Proficient in customer relationship management, patient confidentiality, and medical supply management. Eager to leverage these strengths to improve patient care and satisfaction.
Overview
18
18
years of professional experience
3
3
Certificates
Work History
Patient Support Specialist
Fello Inc.
Linthicum Heights
04.2024 - Current
Coordinated appointment scheduling and addressed medication inquiries for clients.
Educate client on treatment plans and medical procedures.
Maintained cleanliness of client room by restocking supplies.
Facilitated transportation arrangements for clients to ensure timely access to services.
Change soiled bed linens, drapes and cubicle curtains.
Supported clients in essential daily living tasks to enhance overall well-being.
OB Technician
Medstar Southern Maryland Hospital
Clinton
12.2015 - 05.2024
Assisted in patient preparation for obstetric procedures and examinations.
Monitored vital signs and promptly reported changes to nursing staff to facilitate timely interventions.
Supported patients during labor, enhancing comfort for patients and families.
Sterilized instruments and ensured availability for surgical teams.
Accurately documented patient information in electronic health records systems to ensure continuity of care.
Collaborated with healthcare professionals to ensure optimal patient care delivery.
Educated patients on pre- and post-operative care instructions effectively.
Ensured compliance with HIPAA regulations when handling confidential patient information.
Performed blood draws and initiated IVs to facilitate patient treatment.
Nursing Assistant
Adventist Home Assistance
Waldorf
05.2008 - 12.2015
Assisted patients with daily living activities, enhancing comfort and dignity.
Monitored vital signs, promptly reporting changes to nursing staff for timely intervention.
Maintained cleanliness and organization of patient rooms and common areas.
Provided companionship and emotional support, fostering a comforting environment for patients and families.
Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Nursing Assistant
Civista Medical Center
Laplata
12.2010 - 03.2013
Monitored vital signs and reported changes to nursing staff.
Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Responded promptly to patient needs and requests for assistance.
Collaborated with healthcare team to develop individualized care plans.
Documented patient care activities in electronic health records accurately.
Provided support in monitoring heart rate and rhythms using specialized equipment.
Ensured cleanliness and organization of patient rooms and common areas to create a safe and welcoming environment.