Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTisha Baker

Waldorf

Summary

Detail-oriented and skilled Patient Support Specialist with over 8 years in healthcare. Proficient in customer relationship management, patient confidentiality, and medical supply management. Eager to leverage these strengths to improve patient care and satisfaction.

Overview

18
18
years of professional experience
3
3
Certificates

Work History

Patient Support Specialist

Fello Inc.
Linthicum Heights
04.2024 - Current
  • Coordinated appointment scheduling and addressed medication inquiries for clients.
  • Educate client on treatment plans and medical procedures.
  • Maintained cleanliness of client room by restocking supplies.
  • Facilitated transportation arrangements for clients to ensure timely access to services.
  • Change soiled bed linens, drapes and cubicle curtains.
  • Supported clients in essential daily living tasks to enhance overall well-being.

OB Technician

Medstar Southern Maryland Hospital
Clinton
12.2015 - 05.2024

Assisted in patient preparation for obstetric procedures and examinations.

  • Monitored vital signs and promptly reported changes to nursing staff to facilitate timely interventions.
  • Supported patients during labor, enhancing comfort for patients and families.
  • Sterilized instruments and ensured availability for surgical teams.
  • Accurately documented patient information in electronic health records systems to ensure continuity of care.
  • Collaborated with healthcare professionals to ensure optimal patient care delivery.
  • Educated patients on pre- and post-operative care instructions effectively.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Performed blood draws and initiated IVs to facilitate patient treatment.

Nursing Assistant

Adventist Home Assistance
Waldorf
05.2008 - 12.2015
  • Assisted patients with daily living activities, enhancing comfort and dignity.
  • Monitored vital signs, promptly reporting changes to nursing staff for timely intervention.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Provided companionship and emotional support, fostering a comforting environment for patients and families.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.

Nursing Assistant

Civista Medical Center
Laplata
12.2010 - 03.2013
  • Monitored vital signs and reported changes to nursing staff.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Responded promptly to patient needs and requests for assistance.
  • Collaborated with healthcare team to develop individualized care plans.
  • Documented patient care activities in electronic health records accurately.
  • Provided support in monitoring heart rate and rhythms using specialized equipment.
  • Ensured cleanliness and organization of patient rooms and common areas to create a safe and welcoming environment.

Education

Associate of Science - Health Care Management

Independence University
Salt Lake City, UT
05-2021

Skills

  • Electronic health records
  • Patient education
  • Vital sign monitoring
  • Patient resource coordination
  • Infection control practices
  • Insurance verification
  • Patient confidentiality
  • Customer relationship management
  • Patient satisfaction
  • Nutrition support
  • Basic life support
  • CPR certified
  • Emergency response
  • Appointment scheduling
  • Patient transportation
  • Observation Skills
  • Teamwork
  • Interdisciplinary collaboration
  • Relationship building
  • Effective communication
  • Emergency response

Certification

CNA

Timeline

Patient Support Specialist

Fello Inc.
04.2024 - Current

OB Technician

Medstar Southern Maryland Hospital
12.2015 - 05.2024

Nursing Assistant

Civista Medical Center
12.2010 - 03.2013

Nursing Assistant

Adventist Home Assistance
05.2008 - 12.2015

Associate of Science - Health Care Management

Independence University
LaTisha Baker