Latisha Lyles
Baltimore,MD
Summary
Dynamic operations technician with a proven track record at the Baltimore City Department of Public Works, enhancing efficiency through process improvements and effective communication. Skilled in data entry and customer service, I excel at prioritizing tasks and fostering teamwork to achieve organizational goals. Committed to maintaining high standards of operational excellence.
Overview
31
31
years of professional experience
Work History
Operations Technician Apprentice
Baltimore City Department of Public Works
3001 Druid Hill Avenue
05.2025 - Current
- Operated and maintained equipment for wastewater treatment processes, ensuring compliance with safety standards.
- Monitored system performance and conducted troubleshooting to resolve operational issues effectively.
- Collaborated with team members to execute routine maintenance schedules, enhancing overall equipment reliability.
- Documented daily operational activities and reported discrepancies to management for timely resolution.
- Implemented process improvements that increased efficiency in waste processing operations significantly.
- Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
- Increased overall productivity with effective communication between team members and various departments.
- Read, calculated and estimated different rates and documented information in operational logs.
- Enhanced operational efficiency by conducting regular system diagnostics and maintenance checks.
- Ensured compliance with industry regulations, conducting regular audits and updates of operational procedures.
Office Assistant III
Baltimore City Department of Public Works
8201 Eastern Ave
08.2014 - 05.2025
- Assisted in daily office operations, ensuring smooth workflow and efficient communication among team members.
- Managed incoming calls and emails, directing inquiries to appropriate personnel for prompt resolution.
- Organized and maintained filing systems, enhancing document retrieval and overall office efficiency.
- Supported scheduling and coordination of meetings, preparing necessary materials for discussions.
- Processed expense reports and invoices, contributing to accurate financial documentation and budgeting efforts.
- Conducted inventory checks of office supplies, facilitating timely reordering to maintain stock levels.
- Utilized Microsoft Office Suite to create documents, spreadsheets, and presentations for team projects.
- Collaborated with colleagues on various administrative tasks, fostering a cooperative work environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Office Assistant II
Baltimore City Department of Transportation
520 Fallsway
06.2007 - 07.2024
- Managed daily office operations to ensure efficiency and seamless workflow.
- Coordinated communication between departments to streamline project execution.
- Maintained accurate records and files to support departmental needs.
- Assisted in scheduling meetings and managing calendars for team members.
- Developed improved filing systems that enhanced document retrieval processes.
- Trained new staff on office protocols and procedures to ensure compliance.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Office Assistant I
Baltimore City Department of Transportation
6400 Pulaski Highway
11.2006 - 06.2007
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated scheduling for departmental meetings, optimizing resource allocation and time management.
- Processed incoming requests for transportation services, maintaining accurate records and documentation.
- Assisted in project planning by organizing materials and resources to support departmental objectives.
- Developed filing systems to enhance document retrieval efficiency and reduce processing times.
- Implemented improvements in administrative workflows, leading to increased productivity within the team.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Receptionist
Anointed Touch Beauty Salon
5532 Belair RD
01.2001 - 01.2005
- Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall salon ambiance.
- Coordinated communication between clients and stylists, facilitating smooth workflow and service delivery.
- Implemented inventory tracking system for salon products, optimizing stock management processes.
- Streamlined appointment booking process using salon software, increasing operational efficiency by reducing wait times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Support Associate
Union Memorial Hospital
201 E University Pkwy
01.1997 - 01.2001
- Streamlined administrative processes, improving workflow efficiency and reducing patient wait times.
- Mentored new associates on operational procedures and best practices in patient support services.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
File Clerk
Dankner Eye Associates
2 Hamill RD
01.1998 - 01.1999
- Assisted in the implementation of electronic filing systems to enhance efficiency.
- Collaborated with staff to streamline document management processes.
- Reviewed and verified accuracy of patient information in files regularly.
- Examined, categorized, and sorted incoming documents.
- Located and retrieved requested documents in accordance with established policies.
- Monitored and updated filing systems to meet organization standards.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
Instructional Assistant
Furley Elementary School
5001 Sinclair Ln
01.1996 - 07.1996
- Collaborated with educators to develop engaging educational materials and resources.
- Provided support during classes, group lessons, and classroom activities.
- Maintained safety and security by overseeing students in recess environments.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
Education
High School Diploma -
Mergenthaler Vocational Technical High
3500 Hillen RD06-1991
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Prioritizing work
- Mail handling
Timeline
Operations Technician Apprentice
Baltimore City Department of Public Works
05.2025 - Current
Office Assistant III
Baltimore City Department of Public Works
08.2014 - 05.2025
Office Assistant II
Baltimore City Department of Transportation
06.2007 - 07.2024
Office Assistant I
Baltimore City Department of Transportation
11.2006 - 06.2007
Receptionist
Anointed Touch Beauty Salon
01.2001 - 01.2005
File Clerk
Dankner Eye Associates
01.1998 - 01.1999
Support Associate
Union Memorial Hospital
01.1997 - 01.2001
Instructional Assistant
Furley Elementary School
01.1996 - 07.1996
High School Diploma -
Mergenthaler Vocational Technical High