Latisha Thomas
Temple Hills
Summary
Skilled in helping customers find desirable products and boosting sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
HireOne
07.2023 - 05.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Brand Ambassador
ITA Promotions
08.2021 - 03.2023
- Helping customers with directions, helping customers to travel, passing out brochures
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Conducted consumer surveys and analyzed purchasing trends.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Cashier/Customer Service
7-Eleven
01.2020 - 02.2022
- Working the cash register handling cash, stocking heavy items, cleaning the grill and floors, dealing with customers and solving any issues
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
McDonald's
10.2017 - 05.2020
- Interacting with customers, monitoring entrances, receiving and totaling customer orders, serving as a visual deterrent to theft, maintaining a clean workspace, counting starting and closing balance
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier & Salesperson
Rainbow Shops
06.2015 - 10.2016
- Providing attentive friendly service, processing transactions and returns, promoting store card, patrolling store, monitoring fitting rooms, checking receipts and bag contents
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Developed and grew leads through repeat business and customer referrals.
Receptionist
Reception Services
12.2013 - 03.2015
- Serving as first point of contact, screening and routing calls, scheduling appointments, greeting visitors, monitoring reception area, utilizing computerized systems and software
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
D&D Training Academy
Fairfax, VA11.2019
High School Diploma -
Potomac High School
Washington, DC11.2019
Skills
- Customer Service
- Team Member
- Food Service
- Customer Engagement
- Exceptional communication
- Relationship builder
- Performance Improvement
Certification
- Spo
- Asp expendable baton, aerosol weapons, handcuffing (TTH), CPR, AED and first aid
Timeline
Concierge
HireOne
07.2023 - 05.2024
Brand Ambassador
ITA Promotions
08.2021 - 03.2023
Cashier/Customer Service
7-Eleven
01.2020 - 02.2022
Cashier
McDonald's
10.2017 - 05.2020
Cashier & Salesperson
Rainbow Shops
06.2015 - 10.2016
Receptionist
Reception Services
12.2013 - 03.2015
High School Diploma -
D&D Training Academy
High School Diploma -
Potomac High School
- Spo
- Asp expendable baton, aerosol weapons, handcuffing (TTH), CPR, AED and first aid
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