Latoya Batts
Lexington Park
Summary
Highly motivated team player with a keen eye for detail, demonstrating unwavering professionalism and consistently delivering top-notch service.
Overview
14
14
years of professional experience
Work History
Mail Assistant
U.S. Department of the Navy
Patuxent River Naval Air Station, MD, USA
07.2023 - Current
- Identify and sort mail by organizational segment using mail code numbers, zip codes, and routing instructions.
- Processed and distributed all inbound and outbound correspondence efficiently.
- Examined items thoroughly to ensure integrity and adherence to regulations.
- Handled collection, pick-up, delivery, and dispatch of all mail using class C vehicles.
- Managed files and logs for data accuracy.
Customer Service Representative
net.AMERICA Corporation
Upper Marlboro, MD, USA
11.2022 - 07.2023
- Handled high volume of incoming phone calls.
- Analyzed and understood customers' needs for optimal solutions.
- Established trust with customers via continuous and engaging interactions.
- Utilized appropriate methods and tools to ensure precise, valid, and comprehensive information.
- Surpassed expected call handling benchmarks.
- Ensured timely handling of complaints and continuous follow-up until resolution.
- Maintained accurate records of all customer interactions.
- Adhered to communication procedures, guidelines and policies.
- Went above and beyond to captivate customers.
Supervisor
Usps Solutions
Brookeville, MD, USA
09.2020 - 01.2022
- Supervised team members to ensure high performance standards.
- Oversees daily team operations to ensure exceptional customer service.
- Efficiently organized deliveries for rural routes.
- Planned and organized work shifts.
- Oversaw daily operations, production processes, and maintenance activities.
Mail Carrier
Unites States Postal Service
Lexington Park, MD, USA
07.2017 - 06.2020
- Duties and Responsibilities include but not limited to:
- Deliver packages and mail to businesses
- Responsible for sorting before delivery
- Set up a route and deliver mail six days a week
- Deliver mail to residents in towns, cities and rural areas
- Place packages and letters in mailboxes and secure with mailbox flap
- Secure many envelopes or parcels with a rubber band
- Demonstrated ability to lead and motivate team
CMT
Lexington Park, MD, USA
07.2013 - 06.2017
- Duties and Responsibilities include but not limited to:
- Closely monitored acute conditions
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Ensured HIPAA compliance
- Assisted patients with daily functions
- Provided all daily living tasks to enhance quality of life for elderly patients
- Assisted residents with bathing, dressing, feeding, lifting and transferring
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored fluid intake and output levels
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Obtained information about clients' medical history, drug history, complaints and allergies
- Cooked appetizing and satisfying meals and snacks
- Maintained a clean, healthy and safe environment
- Member in good standing with Nurse Aide Registry
Cashier
Michaels
California, MD, USA
07.2011 - 06.2012
- Duties and Responsibilities include but not limited to:
- Answered an average of over 50 calls per day by addressing customer inquiries
- Solved problems and provided new product information to customers
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
Education
High School Diploma -
Great Mills High School
Great Mills, MD05.2010
Skills
- Efficient Learner
- Team player
- Training
- Caregiving
- Nursing
- Management
- Leadership
- Time management
- Store management
- Financial management
- Office Management
- HIPAA
- Customer service
- Teaching
- Cash register
- Training & development
- Windows
- Typing
- Microsoft Office
- Data entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer skills
- Communication skills
- Administrative experience
- Medical administrative support
- Medical terminology
- Project scheduling
- Driving
- Cash handling
- Sales
- Financial services
Assessments
Customer service, Proficient, 09/01/20
Personal Information
Willing To Relocate: Anywhere
Timeline
Mail Assistant
U.S. Department of the Navy
07.2023 - Current
Customer Service Representative
net.AMERICA Corporation
11.2022 - 07.2023
Supervisor
Usps Solutions
09.2020 - 01.2022
Mail Carrier
Unites States Postal Service
07.2017 - 06.2020
CMT
07.2013 - 06.2017
Cashier
Michaels
07.2011 - 06.2012
High School Diploma -
Great Mills High School