Latoya Harris
Laurel
Summary
Proven track record of enhancing customer satisfaction and streamlining online order fulfillment, notably at Harris Teeter. Excelled in roles requiring a strong work ethic and mobile payment processing, achieving high efficiency in task execution. Skilled in promotional planning, contributing to significant sales growth. Demonstrated ability to maintain a clean driving record, ensuring timely deliveries and fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
In Store Shopper
Harris Teeter
01.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Cashier Team Lead
SafeWay Grocery Stores
01.2020 - 01.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Shipping and Receiving Clerk
Amazon Factory
04.2017 - 01.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Delivery Driver, Shipping
Amazon Delivery
02.2015 - 02.2017
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
Sales Associate
Target Retail
05.2012 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certificate - Physical Therapy
CCBC Catonsville
Catonsville, MD05-2011
High School Diploma -
Woodlawn High School
Baltimore, MD05-2005
Skills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Promotional planning
Timeline
In Store Shopper
Harris Teeter
01.2022 - Current
Cashier Team Lead
SafeWay Grocery Stores
01.2020 - 01.2022
Shipping and Receiving Clerk
Amazon Factory
04.2017 - 01.2020
Delivery Driver, Shipping
Amazon Delivery
02.2015 - 02.2017
Sales Associate
Target Retail
05.2012 - 04.2015
Certificate - Physical Therapy
CCBC Catonsville
High School Diploma -
Woodlawn High School
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