LaToya Jones

administration of medication, immunizations, patient/parent education/teaching, nursing documentation, assisting doctors, maintain exam rooms & lab, ECW EMR, telephone triage of patients, perform vision & hearing screening, assisting patient/parents with specialty care referrals, obtain UA, strep, flu, hemoglobin, total cholesterol testing, in/out catheterization, RSV & COVID testing, vital signs, maintain/update VIIS records, call center, front desk cross trained, float/charge nurse, completion of forms & prior auth, respond to patient/parent requests with appropriate clinical & personal assistance

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

medication administration, suctioning, tracheotomy care, ventilator care, wound care, patient hygiene, admissions, discharges, staple removal, IV therapy, perform bladder scans, documentation, skin assessments, neuro checks, foley cath care, urinary cath insertion, perform pulmonary function exam, colostomy care, bolus feeding, G-tube & J-tube care, Point-Click-Care EMR, scheduling

assisting doctors, EPIC EMR, prior authorization of medications & procedures, chart prep, vital signs, telephone triage, order office supplies, maintain exam rooms & nursing stations, nursing documentation, liaison to drug reps & insurance companies, patient teaching, monitor change of conditions, medication administration

administered medications, treatments & wound care, vital signs, perform catheterizations, insertions of IV lines, skin assessments, admissions, discharges, transfers, ADL care, care planning, nursing documentation, patient & family education, comfort care, supervise CNA staff/nursing unit, PICC line care, diabetic teaching, MD liaison, monthly summaries, CPR, Point-Click- Care EMR, colostomy care, G-tube care & feedings

nursing documentation, admission, transfers, & discharges, hospice care, wound care, medication administration, IV & PICC line care, skin assessments, care planning, patient & family education, vital signs, supervised CNA staff, foley catheterizations, patient advocate

ADL care, admissions, discharge & transfers, vital signs, CPR, foley care & insertion, wound care & wound vac, IV insertion & maintenance, patient & family teaching

nursing assessments, admissions & discharges, ADL care, comfort care, expired body care, ventilator care, wound care, foley care & insertion, vital signs, monthly summaries, tracheotomy care, colostomy care, fall assessments, medication administration, IV therapy, care planning, G-tube feedings

vital signs, ADL care, assist charge nurse, comfort measures, transfers, weights, foley care, colostomy care, ROM exercises, housekeeping, input & output monitoring