LaTricia "Zadden" Green
Baltimore
Summary
Dedicated Nursing Unit Secretary at Johns Hopkins Bayview Medical Center, adept at organizing patient charts and ensuring HIPAA compliance. Recognized for exceptional customer service and effective communication, enhancing patient satisfaction. Proven multitasker with strong inventory management skills, contributing to streamlined operations and improved patient care initiatives.
Professional with strong background in healthcare administration, ready to excel in fast-paced medical environment. Skilled in patient coordination, medical records management, and administrative support. Known for fostering teamwork, adapting to changing needs, and consistently achieving results. Reliable, organized, and efficient, with focus on enhancing operational effectiveness and patient care.
Experienced with managing administrative tasks in healthcare setting, including patient records and communication. Utilizes organizational skills to ensure smooth unit operations and patient confidentiality. Knowledge of medical terminology and effective multitasking.
Overview
4
4
years of professional experience
Work History
Nursing Unit Secretary
John Hopkins Bayview Medical Center
02.2023 - Current
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
Host
John Hopkins Bayview Medical Center
10.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Trayline
John Hopkins Bayview Medical Center
02.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Baltimore Talent Development High School
Baltimore06-2008
Skills
- Patient chart organization
- Customer service
- Inventory management
- HIPAA compliance
- Communication skills
- Transportation coordination
- Medical transcription
- Teamwork and collaboration
- Multitasking Abilities
- Verbal and written communication
- Documentation and recordkeeping
- Patient registration
Timeline
Nursing Unit Secretary
John Hopkins Bayview Medical Center
02.2023 - Current
Host
John Hopkins Bayview Medical Center
10.2022 - 02.2023
Trayline
John Hopkins Bayview Medical Center
02.2021 - 10.2022
High School Diploma -
Baltimore Talent Development High School
Similar Profiles
Felicia GleavesFelicia Gleaves
Administrative Coordinator/Procedure Scheduler at John Hopkins Bayview Medical Center-James Buchanan Brady Urology CenterAdministrative Coordinator/Procedure Scheduler at John Hopkins Bayview Medical Center-James Buchanan Brady Urology Center
Shelbyshadell GibbsShelbyshadell Gibbs
Retail Sales Associate at John Hopkins Bayview Medical CenterRetail Sales Associate at John Hopkins Bayview Medical Center
Audrone DavisAudrone Davis
Patient Volunteer at John Hopkins Bayview Medical CenterPatient Volunteer at John Hopkins Bayview Medical Center