Lattawan Wingfield
Hyattsville
Summary
Compassionate Care Coordinator with a background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies, and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates, and streamlined care processes.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Tend Dental
Arlington
11.2023 - Current
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Communicated with patients with compassion while keeping medical information private.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Scheduled appointments for clients with appropriate medical specialists.
- Responded promptly to inquiries from patients regarding their care plans.
- Conducted initial assessments and evaluations of patient's needs.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Provided case management services to ensure the delivery of quality care.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Registrar
Reston Hospital Center
Reston
02.2022 - 01.2025
- Interview patients at workstation or at bedside to obtain all accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing
- All essential information is entered into the computer
- Identification and insurance cards are photocopied and attached to the chart
- All charts are signed for consent and initialed for correct address
- Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
- Provide exemplary Customer Service
- Understand/explain policies regarding services, pricing, insurance billing, and payment of account
- Verify all insurance and obtain pre-certification/authorization
- Process patient charts according to paperwork flow needs and established productivity standards
- Meet/exceed performance expectations and complete work within the required timeframe
- Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
- Notifies appropriate personnel of complaints/concerns that require their attention
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed
- Work with manager to reduce registration and authorization denials
- Work with manager to research and resolve missing charges
- Assists with the training and orientation of new staff
- Pushed computer cart to register patients at bedside and obtain account information.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
Food service worker
Medstar Washington Hospital Center
12.2020 - 09.2021
- Makes daily rounds to assigned Nursing units, communicates with staff and patients, collects menus, and checks menus for accuracy and completeness
- Receives and prints diet sheets from SMS and distributes to appropriate catering personnel daily
- Prints and distributes change orders as appropriate
- Assists patients in meal selection, and completion of menu as needed, taking preferences and special diets into account
- Enter menu selections for non-catering floors into the Computrition system
- Updates Computrition with any other relevant patient information as necessary
- Must display knowledge of all therapeutic diets
- Assembles meal trays while strictly adhering to mealtime schedules affecting service to patients and customers
- Accurately serve trays making sure that each tray is delivered to the appropriate person at the right time, while carefully observing the patient's right to privacy and consideration
- Ensures that each of the food items placed on the tray meets the standards for appearance, temperature and accuracy
- Answer phone calls from the Nursing Units calling to make any last-minute changes to patient's diet and communicate changes to the Catering Associates
- Communicates any patient problems and concerns to the appropriate persons
- Sets up desert and sandwich, beverage refrigeration and snack and condiment stations, and all other stations including hot food items and disposable products
- Sets up and prepares food for catering events, per established orders and timeframes
- Delivers necessary materials and food to the appropriate area
- Ensures that food items, utensils, and decorative items placed on the table meet the standards for temperature and appearance according to established protocols
- Handles customer service complaints, informs appropriate management of problems and/or concerns of guests
- Maintains proper standards of sanitation by daily cleaning of the work area: refrigerators, food carts, etc., and sweeps and mops the kitchen and food preparation area
Home Health Aid
Capitol view Home Health Agency
05.2017 - 10.2020
- Provide home health aide services to the consumer in accordance with the care plan:
- Personal Care: bathing, eating, dressing, hygiene, transferring/positioning, pulse and respiration, infection control, assistance with self-administration of medications
- Physician’s appointments, shopping, running errands
- Household Care: cleaning, laundry, meal preparation
- Companionship: conversation, reminders, interactive hobbies
- Skilled therapy services
- Routine care of prosthetic and orthotic devices
- Establish and maintain constructive and cooperative interpersonal relationships with consumers
- Ensure the quality and safe delivery of caregiver services that align with OSH, federal and state policies procedures as well as the Occupational Safety Health Administration and CDC recommendations
- Utilize Universal Precautions while providing care
- Organizing, planning, and prioritizing work
Education
High School Diploma -
Central High School
06-2008
Skills
- Intermediate-Level Computer Skills
- Patient assessment
- Microsoft Office/Suite proficient
- Clerical Skills
- Call Center Skills
- Records Management
- Medical Terminology
- Multitasking
- Insurance policies Knowledge
- Excellent communication skills
- Strong Administrative Skills
- Oral communication skills
- Written communication skills
- Interpersonal communication skills
- Patient/customer relations
- Appointment scheduling
- Supervision
- Regulatory compliance
- Patient Care
- Project management
- Attention to Detail
- Fast paced environment
- HIPAA compliance
- Conflict resolution
- Insurance verification
- Medical documentation
- Staff coordination
- Customer service
- Clear communication
- Documentation proficiency
- Goal setting
- Claims processing
- Verbal and written communication
- Medical terminology understanding
- Health literacy
- Empathy and compassion
- Healthcare
- Data entry
- Scheduling
Certifications And Education
- Dc Central, kitchen culinary job training program
- First Aid/CPR
- HHA Certification, 07/17
- University Of the District of Columbia, Home health aide, 05/15
- Central High School, High School Diploma, 05/08
References
References available upon request.
Timeline
Care Coordinator
Tend Dental
11.2023 - Current
Registrar
Reston Hospital Center
02.2022 - 01.2025
Food service worker
Medstar Washington Hospital Center
12.2020 - 09.2021
Home Health Aid
Capitol view Home Health Agency
05.2017 - 10.2020
High School Diploma -
Central High School
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