Lauhis Nzuwo
Direct Line Communications
Laurel
7
years of professional experience
Dynamic Network Engineer with a proven track record at Direct Line Communications, adept at enhancing network reliability and security. CCNA and Security+ certified, I excel in troubleshooting and project management, implementing robust solutions that optimize performance and minimize downtime. Fluent in English and French, I effectively communicate complex concepts to diverse stakeholders.
Work History
Network Engineer
3 Years- Designed and implemented network configurations to enhance connectivity and reliability.
- Used Cisco DNA Center and Ansible to configure, implement and administer LAN and WAN equipments.
- Configured layer 3 and 2 protocols to facilitate communication between network components.
- Used SSH to access swicthes for proper configuration of protocols such as STP, OSPF, TCP, UDP and Etherchannel protocols.
- Oversaw VPNs to deliver secure virtual network access to remote users, especially for remote workers.
- Used ticketing system like Service Now to label tasks and address them in a timely manner.
- Used Microsoft Visio to maintain documentation on configurations and maintenance using component labeling and technical diagrams.
- Used CIsco Secure IP as an intrusion prevention system to avoid prevent denial of service attacks.
- Uploaded, configured and managed antivirus detection software and email applications.
- Used microsoft Active Directory to manage employee access, security roles and permissions.
- Used the OSI model format to perform routine troubleshooting and network monitoring.
- Provided troubleshooting and testing to support network.
- Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
- Implemented network security measures to minimize data loss by working and smooth migration to cloud infrastructures.
- Installed and configured network printers and other peripheral devices.
- Used Wireshark and Solarwinds to analyze network traffic and performance metrics to optimize system performance.
Case Manager
3 Years 5 Months- Coordinated care plans to address client needs and improve health outcomes.
- Assessed clients' eligibility for services and resources within healthcare system.
- Developed and maintained relationships with community organizations to facilitate client access.
- Monitored client progress, adjusting care strategies to ensure optimal support and engagement.
- Provided crisis intervention and conflict resolution, enhancing service delivery effectiveness.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Bachelor of Science - Cyber Security/Computer Science
Associate of Applied Science - Cyber Security
Skills
Problem Solver.
Refined verbal and written communication.
English and French fluent.
Strong troubleshooting skills.
CCNA Certified.
Security+ Certified.
Data center networking
Voice over IP solutions
Organized and detail oriented
Project management experience
Risk assessment
Continuous learning mindset
Timeline
Network Engineer
Direct Line Communications
07.2023 - CurrentRead More
Case Manager
District Healthcare Services
01.2020 - 06.2023Read More
University of Maryland
Bachelor of Science from Cyber Security/Computer Science
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Montgomery College
Associate of Applied Science from Cyber Security
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