Summary
Overview
Work History
Education
Skills
Timeline
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Laura Bailey

Elkton

Summary

Enthusiastic and customer-focused professional with a proven track record in providing exceptional service in fast-paced environments. Experienced in managing inbound inquiries, resolving customer concerns, and maintaining a calm, empathetic demeanor under pressure. Adept in handling phone, email, and in-person interactions with professionalism and care. Strong multitasker with excellent communication skills and a commitment to ensuring positive customer experiences.

Overview

12
12
years of professional experience

Work History

Online Representative

TNT Dental
01.2022 - 01.2025
  • Answer inbound chat, text, and social media inquiries pertaining to services offered, insurances accepted, making appointments. Provide accurate information about clients’ services and policies. Communicating patient questions and needs to office front end. Participate in ongoing training for new platforms to engage patients. Maintain accurate spreadsheets for reporting patient interactions.

Sales Office Supervisor

Food Lion
01.2019 - 01.2022
  • Assisted customers in purchasing Western Union, Lottery tickets, and money orders. Conducted returns and answered general inquiries. Counted and declared tills at closing. Supervised front-end personnel.

Online Representative

Crossroads WOW
01.2018 - 01.2019
  • Responded to client inventory inquiries. Researched packages on customers’ behalf. Scheduled vehicle service appointments.

Director

Classical Conversations
01.2013 - 01.2017
  • Organized and conducted Informational Meetings, Open Houses, and Staff Meetings. Interviewed, onboarded, scheduled, observed, and evaluated tutoring staff. Managed annual budget, including payroll, facilities rental, supplies, and filing taxes. Maintained brand standards.

Sales Associate

Family Christian Stores
01.2013 - 01.2017
  • Supervised store openings and closings, including counting registers and preparing daily deposit. Supervised staff schedules and hours for payroll and set individual sales goals. Managed inventory, including receiving, processing, and stocking items. Managed store maintenance: footprints, section detailing, and annual inventory reviews. Assisted customers with selecting and purchasing items, maintaining customer records, and offering monthly incentives.

Education

High School Diploma -

Elkton High School
Elkton, MD

Skills

  • 30 years Customer Service and Support
  • Inbound & Outbound Communication (Phone, Email, Chat)
  • Conflict Resolution & De-escalation
  • Microsoft Office Suite (Word, Excel, Outlook)
  • CRM Processing Tools
  • Time Management, Multitasking & Collaboration
  • Social Media Management
  • Fast Learner & Adaptable
  • 60 wpm

Timeline

Online Representative

TNT Dental
01.2022 - 01.2025

Sales Office Supervisor

Food Lion
01.2019 - 01.2022

Online Representative

Crossroads WOW
01.2018 - 01.2019

Director

Classical Conversations
01.2013 - 01.2017

Sales Associate

Family Christian Stores
01.2013 - 01.2017

High School Diploma -

Elkton High School

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Laura Bailey