Laura Bailey
Elkton
Summary
Enthusiastic and customer-focused professional with a proven track record in providing exceptional service in fast-paced environments. Experienced in managing inbound inquiries, resolving customer concerns, and maintaining a calm, empathetic demeanor under pressure. Adept in handling phone, email, and in-person interactions with professionalism and care. Strong multitasker with excellent communication skills and a commitment to ensuring positive customer experiences.
Overview
12
12
years of professional experience
Work History
Online Representative
TNT Dental
01.2022 - 01.2025
- Answer inbound chat, text, and social media inquiries pertaining to services offered, insurances accepted, making appointments. Provide accurate information about clients’ services and policies. Communicating patient questions and needs to office front end. Participate in ongoing training for new platforms to engage patients. Maintain accurate spreadsheets for reporting patient interactions.
Sales Office Supervisor
Food Lion
01.2019 - 01.2022
- Assisted customers in purchasing Western Union, Lottery tickets, and money orders. Conducted returns and answered general inquiries. Counted and declared tills at closing. Supervised front-end personnel.
Online Representative
Crossroads WOW
01.2018 - 01.2019
- Responded to client inventory inquiries. Researched packages on customers’ behalf. Scheduled vehicle service appointments.
Director
Classical Conversations
01.2013 - 01.2017
- Organized and conducted Informational Meetings, Open Houses, and Staff Meetings. Interviewed, onboarded, scheduled, observed, and evaluated tutoring staff. Managed annual budget, including payroll, facilities rental, supplies, and filing taxes. Maintained brand standards.
Sales Associate
Family Christian Stores
01.2013 - 01.2017
- Supervised store openings and closings, including counting registers and preparing daily deposit. Supervised staff schedules and hours for payroll and set individual sales goals. Managed inventory, including receiving, processing, and stocking items. Managed store maintenance: footprints, section detailing, and annual inventory reviews. Assisted customers with selecting and purchasing items, maintaining customer records, and offering monthly incentives.
Education
High School Diploma -
Elkton High School
Elkton, MDSkills
- 30 years Customer Service and Support
- Inbound & Outbound Communication (Phone, Email, Chat)
- Conflict Resolution & De-escalation
- Microsoft Office Suite (Word, Excel, Outlook)
- CRM Processing Tools
- Time Management, Multitasking & Collaboration
- Social Media Management
- Fast Learner & Adaptable
- 60 wpm
Timeline
Online Representative
TNT Dental
01.2022 - 01.2025
Sales Office Supervisor
Food Lion
01.2019 - 01.2022
Online Representative
Crossroads WOW
01.2018 - 01.2019
Director
Classical Conversations
01.2013 - 01.2017
Sales Associate
Family Christian Stores
01.2013 - 01.2017
High School Diploma -
Elkton High School
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