Laura Brown
Severna Park
Summary
Proactive administrator with ten+ years of experience ensuring operations run smoothly. An upbeat team player with an expansive toolkit of interpersonal skills and business operations knowledge. Extensive experience in fast-paced environments. Adept at developing and maintaining administrative and procedural processes that reduce redundancy, improve accuracy and achieve organizational objectives. Skilled at working effectively with different departments to coordinate information and resolve problems. Excited to join a team and bring a new level of organization and attention to detail. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
Work History
Installation and Service Coordinator
Strategic Factory
Owings Mills
10.2022 - Current
- Coordinated installation schedules for timely project execution and customer satisfaction.
- Managed service requests, ensuring efficient resolution and maintaining high service standards.
- Communicated with customers to provide updates and address concerns throughout the installation process.
- Utilized scheduling software to efficiently allocate resources and manage installation timelines.
- Resolved conflicts and issues that arose during installations, maintaining strong customer relationships.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
General Manager
Wayward Smokehouse and The Curious Oyster
White Marsh
06.2021 - 07.2022
- Operations management, increased profit margins, sales management, invoice coding, scheduling, payroll, weekly inventory and cost of good reporting, labor management, training, budgeting for both restaurants
Assistant General Manager
The Greene Turtle
Long Island
05.2013 - 06.2021
- Hospitality management, scheduling, prep lists and order guide management, payroll, created training manuals, new store openings, created marketing materials and plan to increase exposure to target markets
Office Manager
Real Estate Strategies
Jericho
06.2012 - 09.2013
- Created lease and sale proposals and agreements, office supply orders, scheduling appointments, developed new corporate branding concepts, created listing collateral, updated availabilities database
Education
BA - Earth Science
Dowling College
Long Island, NY05.2009
Skills
- Time management
- Task prioritization
- Office management
- Problem solving
- Customer service
- Scheduling
- Payroll
- Microsoft Suite- Word
- Excel
- Outlook
- GoogleDocs
- Attention to detail
- Effective communication
- Service request management
- Scheduling software
- Customer communication
- MS office expertise
- Detail orientation
- Verbal and written communication
- Decision-making
- Problem-solving
- Certified in CPR/AED
- Organizational skills
References
- Nick Bellone, Wayward, (410) 800-7194
- Bryan Fruend, Green Turtle, (631) 560-1209
- Andrea Edling, RES, (516) 652-3183
Timeline
Installation and Service Coordinator
Strategic Factory
10.2022 - Current
General Manager
Wayward Smokehouse and The Curious Oyster
06.2021 - 07.2022
Assistant General Manager
The Greene Turtle
05.2013 - 06.2021
Office Manager
Real Estate Strategies
06.2012 - 09.2013
BA - Earth Science
Dowling College