Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Laura Colbert

Rockville,Md

Summary

Dynamic Shelter Monitor with proven expertise in emergency management and resident service plan development, honed at Delta-t Group and Catholic Charities. Excels in motivational interviewing and teamwork, ensuring a safe, respectful shelter environment. Demonstrates exceptional problem-solving abilities and cross-cultural sensitivity, fostering resident self-sufficiency and staff collaboration.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Shelter Monitor

Delta-t Group
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Collaborated with case managers to develop individualized service plans for each resident, addressing their unique needs and barriers to.
  • Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
  • Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Upheld strict confidentiality standards regarding resident information in compliance with privacy laws and organizational policies.
  • Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.

Shelter Monitor

Catholic Charities
03.2023 - Current
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Collaborated with case managers to develop individualized service plans for each resident, addressing their unique needs and barriers.
  • Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
  • Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.

Education

High School Diploma -

Suitland HS
Suitland, MD
06-1987

Skills

  • Professional boundaries
  • Motivational interviewing
  • De-escalation techniques
  • Cross-cultural sensitivity
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Collaboration and teamwork
  • Multitasking
  • Excellent communication
  • Reliability
  • Data entry techniques
  • Accuracy and attention to detail
  • Confidentiality and security

Certification

First aid certifacation

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Mental Health First Aid Certification - National Council for Behavioral Health.

Work Preference

Desired Job Title

Shelter Monitor

Timeline

Shelter Monitor

Catholic Charities
03.2023 - Current

Shelter Monitor

Delta-t Group

High School Diploma -

Suitland HS

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Laura Colbert