Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Colbert

Rockville,Md

Summary

Dynamic Shelter Monitor with proven expertise in emergency management and resident service plan development, honed at Delta-t Group and Catholic Charities. Excels in motivational interviewing and teamwork, ensuring a safe, respectful shelter environment. Demonstrates exceptional problem-solving abilities and cross-cultural sensitivity, fostering resident self-sufficiency and staff collaboration.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Shelter Monitor

Delta-t Group
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Collaborated with case managers to develop individualized service plans for each resident, addressing their unique needs and barriers to.
  • Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
  • Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Upheld strict confidentiality standards regarding resident information in compliance with privacy laws and organizational policies.
  • Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.

Shelter Monitor

Catholic Charities
03.2023 - Current
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Collaborated with case managers to develop individualized service plans for each resident, addressing their unique needs and barriers.
  • Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
  • Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.

Education

High School Diploma -

Suitland HS
Suitland, MD
06-1987

Skills

  • Professional boundaries
  • Motivational interviewing
  • De-escalation techniques
  • Cross-cultural sensitivity
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Collaboration and teamwork
  • Multitasking
  • Excellent communication
  • Reliability
  • Data entry techniques
  • Accuracy and attention to detail
  • Confidentiality and security

Certification

First aid certifacation

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Mental Health First Aid Certification - National Council for Behavioral Health.

Timeline

Shelter Monitor

Catholic Charities
03.2023 - Current

First aid certifacation

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Mental Health First Aid Certification - National Council for Behavioral Health.

Shelter Monitor

Delta-t Group

High School Diploma -

Suitland HS
Laura Colbert