Laura Felts
Phoenix
Summary
Versatile and dependable, with a proven track record at Wegmans Supermarket for enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in multitasking and organization, I adeptly manage high-pressure situations with patience and professionalism, significantly improving team cooperation and streamlining checkout processes to boost efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Wegmans Supermarket
02.2017 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Enhanced store security by identifying and reporting suspicious activities.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Household Manager
Steve Wingate
05.2015 - 09.2017
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of [Number] members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
Deli Associate
ShopRite
11.2016 - 02.2017
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Early Childhood Education
The Community College of Baltimore County
Essex, MD05-1998
High School Diploma -
Kent’s Hill School
Kents Hill, ME05-1981
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Product knowledge
- Customer focus
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Positive and professional
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
Accomplishments
I took the initiative in 2018 by going to the store manager to request for our store to have a Care Team. Since that time I have actively participated in all events that our store Care Team has hosted.
To assist through out Wegmans; I have assisted the Bakery by selling Strawberries and Pretzels. I have also assisted Seafood by helping to sell Blue Crabs.
For the past few months I have had the opportunity to share my knowledge through sharing products through KBS. I have had the pleasure to enhance customers experience by having them taste different products in our store.
Timeline
Customer Service Cashier
Wegmans Supermarket
02.2017 - Current
Deli Associate
ShopRite
11.2016 - 02.2017
Household Manager
Steve Wingate
05.2015 - 09.2017
Early Childhood Education
The Community College of Baltimore County
High School Diploma -
Kent’s Hill School
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