Laura Lopez
Germantown
Summary
Resourceful Assistant Logistics Manager with expertise in streamlining logistics and enhancing customer satisfaction. Skilled in strategic planning, inventory management, and supply chain optimization, ensuring efficient operations and timely project completion. Strong communicator and problem-solver, fostering effective team collaboration and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Logistics Manager
Fresh Baguette
Germantown
11.2021 - Current
- Successfully managed and coordinated logistics operations to ensure timely delivery of goods.
- Resolved issues related to transportation, warehousing, or inventory management to maintain smooth logistics operations.
- Trained new staff on procedures for receiving, storing, and shipping products to enhance operational efficiency.
Customer Service Associate
Home Depot
Gaithersburg
03.2023 - 02.2025
- Delivered prompt and effective customer service in fast-paced call center, resolving inquiries and issues to enhance customer satisfaction.
- Applied active listening to identify and understand customers' needs, delivering tailored solutions.
- Communicated effectively with customers over phone, email, and in person to address inquiries and concerns.
Shift Manager
Noodles & Company
Rockville
11.2019 - 03.2023
- Guided and supported shift teams, ensuring timely and efficient completion of all tasks.
- Trained and supervised new staff members, enhancing team readiness and performance.
- Enforced company policies and procedures to maintain a safe work environment.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
Education
High School Diploma -
Wheaton High School
Silver Spring05-2021
Skills
- Supply chain management
- Inventory management
- Logistics software
- Staff training
- Process optimization
- Task management
- Team management
- Deadline adherence
- Detail orientation
- Customer loyalty
Languages
- English
- Spanish, Fluent
- English, Fluent
Timeline
Customer Service Associate
Home Depot
03.2023 - 02.2025
Assistant Logistics Manager
Fresh Baguette
11.2021 - Current
Shift Manager
Noodles & Company
11.2019 - 03.2023
High School Diploma -
Wheaton High School