Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
BusinessAnalyst
Laura McNey

Laura McNey

Bushwood

Summary

Office Executive at Adam's Lawn & Landscaping with expertise in employee recruitment and budget management. Demonstrated ability to improve office efficiency and customer satisfaction through strategic scheduling and organization. Proficient in payroll administration and building strong relationships with teams and clients, ensuring smooth operations and adherence to company policies.

Overview

24
24
years of professional experience

Work History

Office Executive

Adam's Lawn & Landscaping
Bushwood
01.2014 - Current
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Processed invoices, purchase orders, contracts.
  • Managed office operations, including filing systems and ordering of supplies.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Organized and maintained filing systems, both electronic and paper.
  • Interpreted and communicated work procedures and company policies to staff.
  • Resolved customer complaints or answered customers' questions.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Answered phones and directed calls to the appropriate personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Coordinated repair work and maintenance of office equipment and building fixtures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Computed balances, totals or commissions to support accounting team.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Created and maintained budget and monthly bookkeeping documents.
  • Communicated with vendors to order supplies and office equipment.
  • Researched and prepared reports required by management or governmental agencies.
  • Ordered office supplies and maintained an inventory of all items in stock.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Provided administrative support to management team members as required.
  • Guided employees in handling difficult or complex problems.
  • Monitored incoming emails and distributed messages appropriately.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Called customers to collect payments for prompt processing and to support accounts receivable activities.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Prepared reports, correspondence, memos, presentations, spreadsheets and other documents as needed.
  • Researched information on the internet when needed.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Delegated work to staff, setting priorities and goals.
  • Managed office inventory and placed new supply orders.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Developed strong working relationships with internal departments and external stakeholders.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained filing systems to organize operations and administration records.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Answered office phones to assist and direct customers.
  • Maintained confidential files in accordance with applicable laws and regulations.
  • Used judgment and initiative in handling confidential matters and requests.
  • Assisted with special projects as assigned by senior management.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Performed data entry into various databases or software programs.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interpreted and explained work procedures and policies to brief staff.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Planned and organized events.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Ensured compliance with organizational policies regarding confidentiality of records.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Coordinated travel arrangements for executives.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Managed calendars for executive staff members.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.

Patient Scheduling Coordinator

Radiology Imaging Associates
Clinton
06.2001 - 10.2015
  • Supported telehealth service scheduling, expanding access to medical consultations.
  • Provided support to clinical staff by answering questions regarding patient scheduling matters.
  • Handled incoming calls and inquiries from patients, providing timely and accurate information.
  • Created and maintained accurate patient appointment records.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Developed and maintained scheduling templates and guidelines to improve efficiency.
  • Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
  • Answered phone calls and took messages for staff members.
  • Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Reviewed insurance information with patients and processed copays.
  • Processed patient referrals to specialists, coordinating appointments and information transfer.
  • Filed appointment documents and organized clerical supplies.
  • Managed waiting lists for appointments, ensuring urgent cases were prioritized.
  • Coordinated appointments with customers and staff members according to availability.
  • Verified insurance information for all new patients prior to scheduling visits.
  • Updated patient records with appointment and billing information promptly.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Performed administrative tasks such as filing paperwork, preparing documents for meetings.
  • Gathered personal and insurance information from each patient.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Adjusted appointments according to priority and tracked appointment durations.
  • Resolved any scheduling conflicts or issues in an efficient manner.
  • Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
  • Informed patients regarding needed medical tests and procedures.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Assisted patients with canceling and rescheduling appointments.
  • Ensured compliance with facility policies and procedures related to patient scheduling.
  • Followed up with patients and confirmed appointments.
  • Assisted in training new staff members on how to use the scheduling system effectively.
  • Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
  • Pulled patient charts for upcoming appointments.
  • Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
  • Managed front office operations including greeting guests upon arrival and responding to general inquiries from callers.
  • Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
  • Processed payments and updated accounts to reflect balance changes.
  • Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
  • Collaborated with medical staff to identify and implement scheduling process improvements.
  • Greeted patients and guests upon entering lobby areas.
  • Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
  • Routed calls and correspondence to appropriate medical staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
  • Completed relevant insurance and other claim forms.
  • Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
  • Compiled and coded patient information or data in appropriate computer system.
  • Prevented double bookings and set aside appropriate time in between appointments.
  • Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
  • Responded promptly and professionally to customer service inquiries through phone calls or emails.
  • Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
  • Instructed patients regarding how to prepare for appointments.
  • Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
  • Assisted in maintaining practice policies related to patient scheduling processes and procedures.
  • Received and processed patient scheduling requests in a timely manner.
  • Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
  • Managed household errands and other essential duties.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

High School Diploma -

Chopticon High School
Morganza, MD
06-2001

Skills

  • Employee recruitment
  • Invoice processing
  • Office management
  • Scheduling coordination
  • Customer relations
  • File organization
  • Budget management
  • Payroll administration
  • Office administration
  • Multitasking and organization
  • Record keeping
  • Expense tracking

Affiliations

I currently bowl on a Monday night league in Calvert County. I have three children all which are in sports Monday thru Sunday, my oldest is 17 and she is currently on a nationally ranked travel soccer team for Southern Maryland Rush, my middle son is 15 and he currently plays the sport of golf and my youngest son is 9, and he is involved in rec plus soccer for St. Mary's county as well as baseball for Charles county. In the mist of all this I am running the office for our landscaping company as well as I am a travel agent.

Accomplishments

I currently hold multiple certificates with several cruise lines, showing the accomplishment of completing their training courses.

References

References available upon request.

Timeline

Office Executive

Adam's Lawn & Landscaping
01.2014 - Current

Patient Scheduling Coordinator

Radiology Imaging Associates
06.2001 - 10.2015

High School Diploma -

Chopticon High School

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Laura McNey