LAURA PANAGOULIS

PROVIDE EXCELLENT CLERICAL ASSISTANCE TO MAINTAIN UNIT'S EFFICIENCY AND PRODUCTIVITY. MAINTAIN AND SUBMIT REQUIRED STATISTICS, RECORDS AND REPORTS ACCURATLEY AND ON TIME. COMPLETE MONTHLY MD STATE POLICE PRINTOUTS REGARDING OPEN WARRANTS. PROCESS ENTRIES ON THE MD ELECTRONIC TELECOMMUNICATIONS ENFORCEMENT RESOURCE SYSTEM(METERS). DAILY RECEIVE FELONY WARRANTS AND COMMITMENTS. REVIEW, ARRANGE AND FILE WARRANTS IN NUMERICAL ORDER. USING PROFICIENT INVESTIGATIVE SKILLS AND ANALYTICAL THINKING WHILE RUNNING A FULL CRIMINAL HISTORY AND BACKGROUND CHECKS THROUGH FBI DATA BASE, ALL STATES MOTOR VEHICLE RECORDS ALONG WITH MULTIPLE OTHER INVESTIGATIVE SITES SUCH AS METERS, LINX AND CAP SYSTEM AS WELL AS OTHER RESOURCES AVAILABLE AND NECESSARY TO LOCATE THE SUSPECT. CONFIRM THE IDENTITY OF THE WANTED PERSON. COLLECT ANY INFORMATION WHICH MAY ENHANCE THE ABILITY OF THE WARRANT STREET DEPUTIES IN MAKING AN ARREST. EXAMINE AND READ THE WARRANT. POSSESS THE KNOWLEDGE OF THE EXTRADITION GUIDELINES. ACCURATELY VALIDATE EACH WARRANT THROUGH ALL HISTORIES AND MAKE SURE ALL INFORMATION PROVIDED HAS BEEN PLACED IN NCIC. VERIFY EACH WARRANT LOOKING FOR ERRORS AND INFORMATION THAT MAY HAVE BEEN MISSED IN PREVIOUS ENTRIES OR UPDATES. VERIFY THAT ALL CRIMINAL HISTORIES AND INFORMATION COLLECTED ARE ENTERED. MAINTAIN LIST OF 20,000 PLUS OPEN WARRANTS AND VERIFY AND VALIDATE ACCORDING TO EXPIRATION DATE. PREPARE SERVICE AND DISPOSITION LETTERS FOR SATISFIED WARRANTS. ANY OTHER DUTIES THAT ARE ASSIGNED ALSO INCLUDING FRONT RECEPTION AREA WHERE THE MAIN DUTIES INCLUDE CUSTOMER SERVICE THROUGH WALK IN AND PHONE CALLS, DELIVERY OF MAIL AND PACKAGES, GREETING AFFILIATED GOVERNMENT EMPLOYEES WITH APPOINTMENTS. COORDINATE WITH OTHER LAW ENFORCEMENT AGENCIES TO MAXIMIZE APPREHENSION. ACCURATELY REPORT TOTAL AMOUNT OF VALIDATED WARRANTS ON A WEEKLY AND MONTHLY BASIS. PROCESS ALL TIME SENSITIVE WARRANTS. ANSWER PHONE CALLS AND INQUIRIES REGARDING OPEN WARRANTS. ASSIGNMENTS THAT HAVE BEEN REQUESTED OF ME INCLUDE PROOFREADING, EDITING AND CREATING FINAL DRAFT DOCUMENTS FOR VARIED PERSONS IN SUPERVISORY POSITIONS AND HIGHER AUTHORITY. ASSISTED IN FORMATTING GENERAL ORDERS AND OTHER DOCUMENTS FOR THE OFFICE OF THE SHERIFF CALEA ACCREDITATION USING MICROSOFT PRODUCTS. MAINTAIN AND ORDER SUPPLIES QUARTERLY FOR ENTIRE UNIT. SUCCESSFUL COMPLETION OF NCIC RELATED TASKS PERFORMED ARE CRUCIAL TO THE AGENCY'S BIENNIAL AUDIT AND CALEA STANDING. PREVIOUS EXPERIENCE WITH TAKING MINUTES, CREATING ADGENDAS, DEVELOPMENT OF OFFICE PROCEDURES AND MANAGING CALENDARS.

PRIMARY RESPONSIBILITY IS REMOVING RECALLED WARRANTS FROM DISTRICT AND CIRCUIT COURTS OF PRINCE GEORGE’S COUNTY AND ALL COUNTIES WITHIN THE STATE OF MARYLAND. THE RECALLS ARE REMOVED FROM WARNET AND PREMIER ONE RMS DATABASES. REMOVE FELONY WARRANTS FROM NCIC. ENSURE THE RECALLED WARRANT INFORMATION MATCHES THE REQUEST. PROVIDE ACCURATE INFORMATION TO ALL COURT SYSTEMS WHEN INQUIRIES ARE MADE. PREPARE CORRESPONDENCE TO ALL COURT SYSTEMS WHEN RETURNING RECALLED WARRANTS INSURING ACCURACY. PREPARE AGENDA AND CONDUCT MONTHLY MEETINGS. MAINTAIN COMPLETE AND ACCURATE RECORDS AND PROVIDE WHEN REQUESTED. RESPONSIBLE FOR NOLLE PROS (WARRANT REDUCTION PROJECT) REMOVAL FROM BOTH RECORD MANAGEMENT SYSTEMS. PROCESS ALL REMOVALS FROM COURTROOM DOCKETS AND PROVIDE ACCURATE REMOVAL COUNTS TO UNIT SUPERVISOR, NOLLE PROS TEAM AND CHAIN OF COMMAND. MAINTAIN DAILY AND MONTHLY STATS AND REPORT TO UNIT SUPERVISOR AS REQUESTED. PROVIDE FRONT DESK RELIEF AS NEEDED TO ANSWER HIGH VOLUME CALLS AND ROUTE TO APPROPRIATE DIVISION. ASSIST IN TYPE 1 WARRANT ENRTY AS NEEDED. RECEIVE AND ENTER ALL TYPE 1 OUT OF COUNTY WARRANTS. PREPARES BUREAU OF FIELD OPERATIONS MORNING REPORT AT THE REQUEST OF UNIT SUPERVISOR WHEN SHE IS ON LEAVE. SEND AND RECEIVE HIGH VOLUME OF FAXES DAILY. REMOVE EXPUNGEMENTS SUBMITTED BY ALL COURT SYSTEMS IN MARYLAND FROM THE LGC MAINFRAME AND OFFICE OF THE SHERIFF DATABASE CIVILSERVE. MAINTAIN SECURE STORAGE OF THE EXPUNGEMENTS. PREPARE AND RETURN CERTIFICATE OF COMPLIANCE TO ALL COURTS AND PETITIONERS. ASSIST CO-WORKERS AS NEEDED AND REQUESTED. PROVIDE NOTARY SERVICES TO WARRNT INVESTIGATORS AS NEEDED AND REQUESTED. PROCESS INCOMING MAIL FROM ALL COURT SYSTEMS AND DISTRIBUTE TO APPROPRIATE PERSON. PERFORM OTHER DUTIES AS ASSIGNED AND REQUESTED. ORDERED SUPPLIES AND MAINTAINED A RECORD OF ORDERED SUPPLIES.

RECEIVE AND ENTER PRINCE GEORGE’S COUTY DISTRICT AND CIRCUIT COURT AND OUT OF COUNTY CIVIL PROCESS PAPERS INTO CIVILSERVE DATABASE. RETURN ALL SERVED OR NOT SERVED SUMMONS TO ISSUING COURT IN A TIMELY MANNER. CORRESPONDS WITH COURT CLERKS, COURT COMMISSIONERS AND OTHER COURT STAFF TO MAINTAIN COMPLETE AND ACCURATE ISSUANCE OF DOCUMENTS. CREATED A RECORDS DATABASE AND PROCEDURES FOR EXPUNGEMENT PROCESS WHICH WAS NOT IN PLACE WHEN ASSUMING THE POSITION. CLEANED THE BACKLOG OF EXPUNGEMENTS ON HAND AND REMOVED EXPUNGEMENTS SUBMITTED BY ALL COURT STSTEMS IN MARYLAND FROM THE LGC MAINFRAME AND OFFICE OF THE SHERIFF DATABASE CIVILSERVE. MAINTAINED SECURE STORAGE OF THE EXPUNGEMENTS. PREPARED AND RETURNED CERTIFICATE OF COMPLIANCE TO ALL COURTS AND PETITIONERS. ASSUMED THE RESPONSIBILITY OF PROCESSING ALL THE AGENCY’S TRAFFIC ENFORCEMENT DOCUMENTS WHICH INCLUDED TRAFFIC CITATIONS, EQUIPMENT REPAIR ORDERS, UNIFORM CRIMINAL CITATIONS AND PARKING VIOLATIONS. PREPARED REPORTS FOR THE MARYLAND STATE POLICE FOR RACE BASED TRAFFIC STOPS. ENTERED ALL CITATIONS, ERO, WARNING AND OTHER TRAFFIC STOP INFORMATION INTO MARYLAND STATE POLICE DATABASE DELTA PLUS. ASSISTED RETIRED CAPTAIN THORESON IN PREPARING PROTOCOL SIMILAR TO THE PRINCE GEORGE’S COUNTY POLICE DEPARTMENT FOR THE IMPLEMENTATION OF TICKET WRITING PROCEDURES FOR CALEA WHICH RESULTED IN THE REVISION OF THE GENERAL ORDERS MANUAL. ASSISTED ACTING CAPTAIN DAVENPORT IN CREATING A DOCUMENT FOR RECORDS MANAGEMENT. ASSIST CO-WORKERS AS NEEDED AND REQUESTED. PROVIDE NOTARY SERVICES TO WARRNT INVESTIGATORS AS NEEDED AND REQUESTED. PROCESS INCOMING MAIL FROM ALL COURT SYSTEMS AND DISTRIBUTE TO APPROPRIATE PERSON. MAINTAIN DAILY AND MONTHLY STATS AND REPORT TO UNIT SUPERVISOR AS REQUESTED. PROVIDE FRONT DESK RELIEF AS NEEDED TO ANSWER HIGH VOLUME CALLS AND ROUTE TO APPROPRIATE DIVISION. MAINTAIN COMPLETE AND ACCURATE RECORDS AND PROVIDE WHEN REQUESTED. PROVIDED BACK UP ASSISTANCE TO LANDLORD AND TENANT DIVISION AS NEEDED. RECEIVED AND ANSWERED CALLS FROM CITIZENS, COURTS, ATTORNEYS & COURT COMMISSIONERS ON SERVICE STATUS. CHOSEN AS THE CIVIL DIVISION REPRESENTATIVE FOR CREATING AND IMPLEMENTING THE CIVIL SECTION OF PREMIER RECORDS MANAGEMENT SYSTEM.

Prepared franchise documents for signing. Responsible for all secretarial and administrative work often of a technical nature and difficulty. Perform routine office management duties and provide technical guidance to subordinate employees. Proofreads and edits material for content, procedural and grammatical accuracy. Independently composed routine to moderately complex letters, memos, reports, etc. Took and transcribes weekly meeting minutes involving technical terminology then distributed to 16 Board of Director Members. Typed a variety of memos, letters, franchise documents and reports from rough draft or general verbal instructions. Maintains office accounts, including periodic reports of expenditures; arranges for travel and accommodations, submits forms relating to travel, and performs purchasing function. Arranged for meetings or conferences, including space, coordinating time and persons attending and assembles conference background material. Attended meetings to take notes or represent supervisor. Maintained appointment calendar for supervisor. Established and maintained complex filing systems. Screened visitors, telephone calls and incoming mail; determined which requires the direct attention of the supervisor and which should be referred to other staff members. Willingly and cooperatively performed tasks and duties which may not be specifically assigned. Assisted with budget preparation. Acted as the bookkeeper, maintaining all financials within Quick Books. Created a welcoming office environment by maintaining clean, organized spaces for staff use.