Laura Suffill
Pasadena
Summary
Creative professional with background in cake decorating and management.p Strengths include strong artistic ability, precision, and understanding of baking techniques. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Cake Decorator
Green Valley Marketplace
Pasadena
04.2023 - Current
- Decorated cakes for various occasions.
- Managed inventory
- Collaborated with team members to design seasonal cake displays and promotions.
- Maintained cleanliness of workstations and equipment according to health regulations.
- Prepared buttercream and icings to use for decorating cakes.
- Organized supplies to ensure efficient workflow during cake decorating process.
Food Service Manager
Royal Farms
Pasadena
01.2018 - 12.2021
- Managed food inventory and supply orders.
- Supervised kitchen staff to ensure compliance with health and safety standards.
- Trained new employees.
- Resolved customer complaints promptly.
- Supervised daily operations of the kitchen staff.
- Adhered to company food, safety, quality and sanitation policies.
- Maintained records of food inventory, supplies, and equipment.
- Ordered necessary supplies and ingredients.
- Reduced food waste.
Customer Service Associate
Walmart
Severn
04.2014 - 08.2017
- Assisted customers with inquiries and product selections.
- Maintained store appearance by organizing shelves and displays.
- Kept work area neat, clean, and well-stocked at all times.
- Rotated stock to ensure freshness and reduce waste.
- Followed food safety policies for handling perishable items properly.
Cake Decorator
Shoppers Food Warehouse
Severn
09.2008 - 07.2013
- Designed intricate cake decorations for special events and celebrations.
- Collaborated with customers to create personalized cake designs and flavors.
- Maintained cleanliness and organization of the decorating workspace.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Stocked shelves and ordered inventory when product stock became low.
Cake Decorator
Foodlion Grocery Store
Pasadena
04.2003 - 03.2006
- Designed intricate cake decorations for special events and celebrations.
- Maintained cleanliness and organization of the workspace.
- Ensured compliance with food safety standards.
- Prepared deli meats and cheeses to meet customer specifications.
- Operated slicing machines safely and efficiently for food preparation.
- Provided training to new staff on deli procedures and safety practices.
- Supervised inventory control, maintaining stock levels and freshness.
- Developed schedules for team members to optimize coverage and productivity.
- Monitored daily sales reports to maximize profitability.
Bakery Manager
Safeway
Annapolis
05.1999 - 11.2002
- Managed daily operations of bakery department ensuring quality standards.
- Trained and supervised bakery staff on production techniques and safety protocols.
- Ensured compliance with health regulations and safety standards in the bakery.
- Oversaw scheduling of staff to meet demand during peak hours.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
Education
Centennial High School
Ellicott City, MDSkills
- Cake decorating
- Ingredient preparation
- Inventory management
- Food safety compliance
- Customer relationship management
- Team collaboration
- Effective communication
Timeline
Cake Decorator
Green Valley Marketplace
04.2023 - Current
Food Service Manager
Royal Farms
01.2018 - 12.2021
Customer Service Associate
Walmart
04.2014 - 08.2017
Cake Decorator
Shoppers Food Warehouse
09.2008 - 07.2013
Cake Decorator
Foodlion Grocery Store
04.2003 - 03.2006
Bakery Manager
Safeway
05.1999 - 11.2002
Centennial High School