Lauren Brittingham
Cambridge,Maryland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Life's Energy Wellness Center
05.2025 - Current
- Coordinated scheduling for client appointments and staff meetings
- Managed incoming communication using a multi-line system and texting service, ensuring timely responses and maintaining professionalism in all interactions
- Maintained filing systems for highly sensitive documents, ensuring efficient document retrieval and organization
- Trained new administrative staff on office protocols and system applications while fostering a collaborative and friendly environment for staff and clients
- Performed company audits for all staff to maintain CARF requirements and HIPPA regulations
- Collaborated with probation officers to ensure clients were meeting requirements set by the state and processing documents verifying involvement with our company
- Collaborated with DCPS staff with maintaining accurate record keeping in the form of paperwork and spreadsheets for each child receiving School Based Therapy
- Assisted with Community Outreach events with promoting Mental Health Awareness and PRP services
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Assistant
Auto Body Excellence
05.2022 - 09.2024
- Interacted with customers by phone, email, or in-person to provide information and service on insurance claims, payments, and paperwork.
- Welcomed customers and alerted staff to arrivals of scheduled clients or new clients.
- Processed insurance paperwork, prepared estimates, filing, inventory, distributing mail, and other clerical needs.
- Liaised between car owners, insurance agencies, and staff about client's insurance claims and auto damage.
- Maintained relationships with insurance companies and rental companies to ensure every client was handled with care throughout the entire process, start to finish.
Resident Ambassador
Silvergate Rancho Bernardo
03.2021 - 05.2022
- Setting up all technology and appliances for residents in their homes, example: home phones, cell phones, cable boxes, computers, all kitchen items.
- Maintenance on doorbells, appliances, plumbing, home improvement or decor.
- Worked side by side with every position at Silvergate so the residents were always thought of and cared for.
- Assisted front desk clerical work with check in counter, setting up appointments with our Marketing team and other departments Managers.
- Clerical work such as filing, parking and storage distribution, sorting and distributing mail for over 200 residents.
- Worked with nursing staff to assign and set up safety call necklaces and buttons in units to ensure our medical staff gets to the right medical situation when called.
- Assisted kitchen staff when needed to serve, cook, and clean.
E-Commerce Dept. Manager
Walmart
11.2019 - 02.2021
- Oversaw 35+ employees while delegating work flow, onboarding, and training all associates.
- Maintained a clean and health safe environment while keeping a steady work pace to ensure all orders go out on a timely manner while guaranteeing customer service happiness.
- Daily handling of schedules, sales reports, loss prevention, inventory records, safety regulations, and much more clerical work.
- Collaborated with other Department Managers and Store Managers to drive store revenue with the up sell of new products or similarly tailored products to provide excellent customer support.
- Trained all new associates to my department with store layouts, handheld devices, safety regulations, and customer service.
Produce Dept. Manager
Walmart
06.2019 - 11.2019
- Worked side by side with ecoLab and OSHA to ensure Produce Department was up to health codes as well as ensuring associates understood the importance of Heath Food and Safety.
- Daily handling of reports, loss prevention, inventory records, and scheduling.
- Continuous research of the area and store inventory to ensure a diverse selection of produce for all customers and new customers to the area.
Fulfillment Associate
Walmart
01.2018 - 11.2019
- Stocking shelves and maintained vibrant displays of product for the customer and to drive store revenue.
- Unloading and loading fulfillment trucks, while handling inventory paperwork.
- Maintained a clean and organized stock room for not only my shift work, but for anyone to be able to take over organization and inventory.
Barista
Starbucks
11.2016 - 01.2018
- Worked side by side with ecoLab and OSHA to ensure store was up to health codes every day.
- Prepared and served hand crafted beverages to customers with excellent customer service.
- Investigated and resolved any customer complaints with the utmost care to ensure every customer feels welcomed back to the store.
- Worked with Manager on inventory orders to ensure all product is stocked and maintained to food safety guidelines.
- Helped store and district manager with planning, organizing, setting up, and executing fundraising or volunteer work for the community.
Variant Manager Assistant
Winn Dixie
10.2010 - 09.2016
- Processed money orders, opening/closing cash registers, inventory and schedule paperwork
- Worked with Store Manager to help with scheduling, product display planning, and training of new associates or newly promoted associates.
- Learned every department and role to ensure back up for customer service and helping fellow coworkers if they were out.
Skills
- Time Management
- Excellent communication skills
- Poised under pressure
- Decision Making
- Spreadsheet management
- Confidentiality
- Calendar management
Timeline
Administrative Assistant
Life's Energy Wellness Center
05.2025 - Current
Office Assistant
Auto Body Excellence
05.2022 - 09.2024
Resident Ambassador
Silvergate Rancho Bernardo
03.2021 - 05.2022
E-Commerce Dept. Manager
Walmart
11.2019 - 02.2021
Produce Dept. Manager
Walmart
06.2019 - 11.2019
Fulfillment Associate
Walmart
01.2018 - 11.2019
Barista
Starbucks
11.2016 - 01.2018
Variant Manager Assistant
Winn Dixie
10.2010 - 09.2016