Lauren Butler
Upper Marlboro
Summary
Hospitality professional with proven experience in coordinating events and managing guest services. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong organizational abilities, excellent communication skills, and focus on achieving measurable results. Reliable, flexible, and adept at ensuring seamless operations and exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Cofounder/Lead Host and Experience Coordinator
J.L. Butler Hospitality Group, L.L.C.
07.2023 - Current
- -Designs and manages personalized experiences and events for clients locally and internationally.
- Organizes curated events, breakfasts, dinners, retreats, and social outings from start to finish for current and prospective clients.
- -Conducts in-depth consultations with clients to develop rapport and understand client needs, expectations, preferences, lifestyle, and travel goals.
- -Manages financial logistics, payments, payment plans, deadlines, and processing.
- -Creates and designs marketing material, graphic designs, and client information materials.
- -Manages social media and content creation.
- -Maintains personalized service, communication, and client discretion and confidentiality.
- -Conducts thorough and in-depth research on prospective travel destinations, including but not limited to, accommodations, restaurants, excursions, private tours and experiences, events, shows, transportation, local customs and requirements, and other pertinent information.
- -Designs and secures custom end-to-end itineraries including luxury accommodations, air-travel, private transfers, and exclusive experiences.
- -Provides insider access for hard-to-book experiences, reservations, and events.
- -Negotiates VIP perks, upgrades, and amenities on behalf of the client.
- -Maintains and develops strong relationships with industry partners.
- -Handles and maintains all bookings, confirmations, reservations, and adjustments with meticulous attention to detail.
- -Provides client with all pertinent travel documents, itineraries, visas, and insurance.
- Grew the customer base through targeted outreach and networking events.
Owner/Business Operations Manager
Fearless Faith Box
03.2017 - 01.2025
- Created and curated subscription boxes.
- Developed all social media campaigns, advertising materials, logos, event flyers, and website.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Planned and hosted events, conferences, dinners, and retreats for Fearless Faith Box Community.
- Partnered with other companies, conferences, and events to offer customized Fearless Faith Boxes as gifts for their guests.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Executive Assistant/Building Facilities Manager
Healthy Babies Project, Inc.
10.2019 - 12.2020
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Facilitated life-skills classes and interactive learning experiences for residents.
- Conducted initial screenings and move-ins for new residents.
- Conducted facility examinations and enforced cleanliness and upkeep regulations.
- Worked with residents on resume building, job applications, school applications, and to secure permanent housing.
- Coordinated transportation for clients to/from doctors appointments, interviews, school, and work.
- Maintained correspondence with donors, provided tax letters, and organized visits to tour facilities.
Office Manager/Special Events Coordinator
The Pregnancy Clinic
10.2018 - 11.2019
- -Managed and maintained three offices in Prince George’s and Anne Arundel Counties.
- -Accepted client phone calls and texts. Set appointments.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- -Weekly financial processing, electronic, checks and cash.
- -Reported stats for calls, texting, and appointments for each office.
- -Wrote letters and corresponded with donors to show appreciation for their donations and assistance.
- -Event coordination and scheduling for company banquets, parties, and volunteer events.
- -Exhibited at fairs and events. Logistics, set up and breakdown of materials.
- -Outreach and company relationship building.
- -Provided crisis counseling for clinic clients, housing, resources, and chaperone for sonograms.
- -Public speaking at church events.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
B2B Sales Professional/Team Lead Trainer
Constellation Energy
12.2016 - 09.2018
- 5 Time Salesperson of the Month for Top Sales. Closing an Average of 14 to 20 Business to Business deals per month.
- Inbound/Outbound sales representative selling for Constellation Energy.
- Made outbound cold calls to prospective customers across multiple markets and accepted inbound calls from interested customers.
- Kept filing and records for management, and daily tasks for sales team.
- Effectively communicate services and benefits of products.
- Building relationships with customers and working closely with them in regards to their electric accounts.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached performance objectives and generated over $100,000 in sales.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Supervised 12 in-house and multi-state remote personnel to improve productivity and decrease workflow gaps.
Call Center Representative
One Day Roofing, LLC
07.2015 - 12.2016
- Accepted inbound calls from door-to-door marketers and sales representatives.
- Made outbound calls to homeowners.
- Entered data into database quickly and efficiently.
- Prospected potential customers and set appointments.
- Dispatched sales representatives to appointments.
- Trained incoming employees.
- Supervised shifts while management was out of the office.
- Filed documentation and paperwork for completed sales.
Assistant Manager
Palm Beach Tan
07.2014 - 06.2015
- Completed managerial duties, paperwork, and incidentals.
- Maintained team, assisted with hiring process and hiring new employees.
- Maintained cleanliness of salon and prepared for audits, DM visits.
- Maintained stock, stock orders, and loss prevention within the store.
- Assisted Store Manager with disciplinary actions for employees.
- Assisted Store Manager with creating goals for the store and employees.
Accessories Design Intern
Colors In Optics, Ltd
01.2014 - 06.2014
- Maintained the front desk (Answering calls, accepting packages, customer service, and assisting clientele meetings).
- Photographed merchandise and sample specs for factory use.
- Assisted the merchandising team with preparing samples for trips.
- Assisted the design team with new ideas and sample drawings for major brand name companies.
- Shipped local and international packages.
- Assisted in meetings with distributors, buyers, and upscale clientele.
- Assisted with accounting (Mailing checks, filing paperwork, completing over the phone purchases).
Sales Associate
Coach, Inc
11.2013 - 01.2014
- Assisted with opening the store (New location).
- Professionally and personally assisted customers on sales floor.
- Helped with opening and closing of store.
- Handled register and handheld duties effectively.
- Efficiently conducted merchandise restocking.
- Assisted with Visual requirements on sales floor.
Sales Associate
Express Inc
05.2012 - 11.2013
- Professionally assisted customers on sales floor and fitting room.
- Helped with opening and closing of store.
- Efficiently conducted merchandise restocking.
- Handled cash wrap and cashier duties effectively.
Event Coordinating Assistant
Lake Presidential Golf Club
04.2013 - 06.2013
- Completed setup and striking duties as assigned.
- Assisted Event Coordinator with planning and event logistics.
- Served customers efficiently and professionally.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Photography Assistant
Phelan Marc
10.2012 - 04.2013
- Worked with the photographer and clients on customized photography shoots.
- Constructed booth exhibits under direction of the photographer.
Education
Hospitality and International Tourism Operations
New York University
08.2025
Business Administration and Management
Prince George's Community College
Upper Marlboro, MD12.2017
Entrepreneurship and Design Program
Fashion Institute of Technology
New York, NY01.2015
Office Automations/ Hospitality Certification - undefined
Training Source Training Program
12.2013
Diploma - undefined
Jr. High School Upper Marlboro
Upper Marlboro, MD06.2012
Skills
- Administrative experience (10 years)
- Microsoft Suite(10 years)
- Event planning expertise
- Event marketing
- Business development
- Strategic visioning
- Fundraising
- Customer relationship management
- Sales strategy
- Visionary leadership
- Exceptional communication
- Clientele relationship development
- Social media management
Accomplishments
Forbes 30 Under 30 Fellow 2019
Kingdom Image Awards- Business of the Year 2020
100 Women of Color Award Recipient- 2020
Kingdom Image Awards- Business of the Year 2023
Additional Information
- Special Skills
- Graphic Design, Sales and Marketing
- Excellent Customer Service
- Special Events Experience
- Extensive Sales Experience
- Detail-Oriented
- Adept with Cashiering and Safe Cash Handling
- Managerial Experience
- Proficiency with Mac and PC, Microsoft Office, Adobe Creative Suite
- Excellent Graphics and Artistic Skills
- Community Volunteer Experience
- Advanced Mathematical Skills
- Administrative Experience
Timeline
Cofounder/Lead Host and Experience Coordinator
J.L. Butler Hospitality Group, L.L.C.
07.2023 - Current
Executive Assistant/Building Facilities Manager
Healthy Babies Project, Inc.
10.2019 - 12.2020
Office Manager/Special Events Coordinator
The Pregnancy Clinic
10.2018 - 11.2019
Owner/Business Operations Manager
Fearless Faith Box
03.2017 - 01.2025
B2B Sales Professional/Team Lead Trainer
Constellation Energy
12.2016 - 09.2018
Call Center Representative
One Day Roofing, LLC
07.2015 - 12.2016
Assistant Manager
Palm Beach Tan
07.2014 - 06.2015
Accessories Design Intern
Colors In Optics, Ltd
01.2014 - 06.2014
Sales Associate
Coach, Inc
11.2013 - 01.2014
Event Coordinating Assistant
Lake Presidential Golf Club
04.2013 - 06.2013
Photography Assistant
Phelan Marc
10.2012 - 04.2013
Sales Associate
Express Inc
05.2012 - 11.2013
Business Administration and Management
Prince George's Community College
Entrepreneurship and Design Program
Fashion Institute of Technology
Office Automations/ Hospitality Certification - undefined
Training Source Training Program
Diploma - undefined
Jr. High School Upper Marlboro
Hospitality and International Tourism Operations
New York University
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